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Client Experience Manager

1 week ago

Lahore, Punjab, Pakistan LOGICON, LLC Full time

We are seeking a highly motivated Client Experience Manager to join LOGICON, LLC. The ideal candidate will be a professional with exceptional communication skills and a proactive approach to client relations. This role requires a strong background in client management and the ability to ensure the highest level of satisfaction and retention.

Key Responsibilities:

  • Act as the primary point of contact for clients, ensuring clear and proactive communication.
  • Manage and nurture client relationships, ensuring high satisfaction and long-term engagement.
  • Collaborate with internal teams to address client needs and provide tailored solutions.
  • Resolve any issues or concerns raised by clients efficiently and professionally.
  • Continuously monitor and improve the client experience through feedback and strategic initiatives.

Requirements:

  • Education: Bachelor Degree from top-tier institution.
  • Experience: Minimum of 3+ years in a Client Success, Account Management, or Customer Service role.
  • Communication: Strong proficiency in English with top-notch written and verbal communication skills.
  • Proactive, driven, and organized with the ability to manage multiple client accounts and priorities.