Customer Engagement Manager

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Proactive Messaging Specialist

We are seeking a proactive messaging specialist to engage customers by sending updates, reminders, and personalized offers through WhatsApp. The ideal candidate will be responsible for keeping customers informed and satisfied by providing relevant information that encourages repeat business and builds brand loyalty.

Cold Calling Expertise

The successful candidate will reach out to customers who have not shopped with us for a while, using effective communication to re-engage customers, highlight new arrivals, and inform them about current offers.

Return Management and Campaigns

The proactive messaging specialist will collaborate with the logistics team to manage and control returns for orders placed through the WhatsApp platform, ensuring smooth handling of returns and addressing any customer concerns related to their orders.

Sales and Promotions Management

Additionally, the specialist will manage after-sales and promotional campaigns by reaching out to customers via WhatsApp, checking customer satisfaction levels, gathering feedback, and offering exclusive discounts to encourage repeat purchases.

Requirements

- Previous customer service experience, preferably in WhatsApp or messaging platforms.

- Strong communication skills with a friendly and professional tone.

- A proactive approach to solving problems and providing solutions.

- Ability to work independently and meet deadlines.

- Good organizational skills and attention to detail.

- Knowledge of WhatsApp Business or similar messaging platforms is a plus.

- Basic understanding of sales and promotions is desirable.



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