Relationship Builder

3 days ago

Gujranwala, Punjab, Pakistan Paklite Lighting Fixtures & Ballasts Full time
Job Summary:

Paklite Lighting Fixtures & Ballasts is seeking a skilled Relationship Builder to join our team.

Key Responsibilities:
  1. Build Strong Relationships: Foster strong relationships with customers to understand their needs and preferences.
  2. Provide Exceptional Customer Service: Deliver prompt and effective support to customers across all touchpoints.
  3. Collaborate with Stakeholders: Work closely with internal stakeholders to ensure seamless customer service delivery.

Key Performance Indicators (KPIs):

  1. Customer Retention: Achieve high levels of customer retention through effective relationship building and issue resolution.
  2. Cross-Sell/Upsell Opportunities: Identify and capitalize on cross-sell and upsell opportunities to increase revenue.
  3. Customer Feedback: Collect and act upon customer feedback to improve customer service delivery.

Requirements:

  • Strong Interpersonal Skills: Possess excellent interpersonal skills to build strong relationships with customers and internal stakeholders.
  • Communication Abilities: Demonstrate strong verbal and written communication skills to interact with customers and internal stakeholders.
  • Problem-Solving Skills: Be able to analyze problems and develop creative solutions to meet customer needs.

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