Account Management Specialist

5 days ago


Multan, Punjab, Pakistan KSB Company Full time
Overview

KSB is a leading supplier of pumps, valves, and related services. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry, and water transport to waste water treatment, power plant processes, and mining.

Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance, and repair services under the KSB SupremeServ brand.

Job Description

The Sales Engineer Associate is responsible for developing and maintaining strong customer relationships, meeting key performance indicators (KPIs), and driving service revenue opportunities.

Key Responsibilities:

  1. Develop and maintain detailed knowledge of KSB products and services, including pumps, valves, reverse engineering, and mechanical seals.
  2. Monitor and report monthly on KPIs, including sales, collections, and order intake.
  3. Build and strengthen customer relationships, planning customer visits, and attending sites to generate requests for quotation (RFQs) and drive customer satisfaction.
  4. Collaborate with the Sales Account Manager to assist with lead generation, offer submissions, and order intake while collecting receivables and gathering market intelligence.
  5. Establish service contracts and identify service revenue opportunities with the Sales Account Manager.
  6. Take responsibility for specific projects and key account customers as assigned by the Sales Account Manager.
  7. Ensure accurate documentation of RFQs, offers, purchase orders, and other relevant forms in designated portals.
  8. Maintain and update customer opportunities in installed databases and systems.


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