
Customer Acquisition Specialist
2 days ago
Excellence Solutions Inc. is a leading provider of innovative solutions and services to customers worldwide.
We are committed to delivering exceptional customer experiences through our dedicated teams of professionals.
Our mission is to empower businesses to achieve success through cutting-edge technology and strategic partnerships.
ResponsibilitiesThe primary responsibilities of this role include:
- Initiating outgoing calls to prospective customers from provided leads lists or databases.
- Presenting products or services to potential customers, highlighting their features, benefits, and value proposition.
- Addressing any concerns or objections raised by potential customers and providing persuasive responses to close the sale.
- Establishing and maintaining a positive and professional relationship with customers, creating a sense of trust and credibility.
- Utilizing various closing techniques and sales strategies to secure sales and achieve individual and team targets.
- Consistently meeting or exceeding daily, weekly, and monthly sales quotas set by the sales management.
- Conducting follow-up calls to customers who showed interest but didn't make an immediate purchase, nurturing leads and potential sales.
- Recording detailed and accurate information about customer interactions, sales progress, and outcomes in the company's CRM system.
- Staying well-informed about the company's products or services, their specifications, pricing, and any promotional offers.
- Coordinating with the sales team, lead generation team, and other departments to optimize the sales process and enhance customer satisfaction.
- Seeking feedback from team leads or supervisors, participating in training sessions, and continually improving sales techniques.
To be considered for this role, you should have:
- Prior experience in outbound sales or telesales, preferably in a call center or similar environment.
- Excellent verbal communication skills to deliver persuasive sales pitches and handle objections effectively.
- Demonstrated ability to influence and negotiate with potential customers to close sales successfully.
- Strong determination to achieve and exceed sales targets, with a results-driven mindset.
- Able to handle rejection and persistently pursue sales opportunities with a positive attitude.
- Comfortable using call center software, CRM systems, and other sales-related tools.
- Quick learner with the ability to grasp product details and convey them convincingly to customers.
- Excellent organizational skills to manage time efficiently and handle multiple leads simultaneously.
- Willingness to collaborate with team members and contribute to a cooperative work environment.
- Enthusiastic and energetic personality, projecting passion for sales and customer satisfaction.
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