
Compliance Professional
6 days ago
AA Exchange is seeking a highly skilled Compliance Officer & Audit professional to join our team.
This is an exciting opportunity to take on a key role in driving customer satisfaction, loyalty, and retention.
We are looking for someone who can lead from the front and make a real impact on our business.
The ideal candidate will be able to think strategically, communicate effectively, and inspire others to do the same.
ResponsibilitiesThe selected individual will be responsible for:
- Managing customer support processes and improving them where necessary
- Developing and implementing policies to drive customer satisfaction
- Informing the team of new product information, procedures, and trends
- Monitoring support statistics and producing detailed reports
- Evaluating team performance and providing feedback and coaching
To be successful in this role, the candidate should have:
- At least 1 year of experience in customer support and/or compliance
- Strong knowledge of management methods and techniques
- Excellent written and verbal communication skills
- Proficiency in English and working knowledge of customer service software and tools
AA Exchange offers a dynamic work environment with opportunities for growth and development.
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