Technical Support Manager

6 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

About the Position:

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This leadership role is critical to the success of our customer support team.

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The ideal candidate will possess strong technical expertise, strategic vision, and excellent people management skills.

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Responsibilities include:

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  • Developing and implementing support processes and procedures to ensure seamless customer interactions\
  • Leading a team of Technical Support Analysts, providing guidance, coaching, and mentoring to ensure their success\
  • Analyzing support ticket data to identify trends and areas for improvement, making recommendations for process enhancements\
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You'd be a great fit for this role if you have:

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  • A minimum of 3 years leading technical support teams in an enterprise SaaS environment\
  • A strong technical background and troubleshooting expertise\
  • A proven track record scaling high-performing support teams\
  • Exceptional analytical, problem-solving, and communication skills\
  • Detail-oriented with an unwavering commitment to quality\
  • Excellent customer relationship management abilities\
  • Experience implementing support tools is highly valued\
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What We Offer:

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This role offers a dynamic work environment, opportunities for growth and development, and a competitive salary range of $120,000 - $165,000.



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