
Technical Support Manager
6 days ago
About the Position:
\This leadership role is critical to the success of our customer support team.
\The ideal candidate will possess strong technical expertise, strategic vision, and excellent people management skills.
\Responsibilities include:
\- \
- Developing and implementing support processes and procedures to ensure seamless customer interactions\
- Leading a team of Technical Support Analysts, providing guidance, coaching, and mentoring to ensure their success\
- Analyzing support ticket data to identify trends and areas for improvement, making recommendations for process enhancements\
You'd be a great fit for this role if you have:
\- \
- A minimum of 3 years leading technical support teams in an enterprise SaaS environment\
- A strong technical background and troubleshooting expertise\
- A proven track record scaling high-performing support teams\
- Exceptional analytical, problem-solving, and communication skills\
- Detail-oriented with an unwavering commitment to quality\
- Excellent customer relationship management abilities\
- Experience implementing support tools is highly valued\
What We Offer:
\This role offers a dynamic work environment, opportunities for growth and development, and a competitive salary range of $120,000 - $165,000.
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