Customer Experience Delivery Specialist

2 weeks ago

Karachi, Sindh, Pakistan beBee Careers Full time

The Customer Service Manager is responsible for delivering exceptional customer experiences across multiple touchpoints. They will work closely with the sales team to ensure timely order delivery and effectively communicate with customers to resolve queries and complaints.

Key Responsibilities:
  • Prompt communication and coordination with customers to deliver a superior service experience.
  • Manage Customer Services-related KPIs, ensuring timely delivery of orders and services.
  • Closely collaborate with the Sales team to meet customer priorities and deadlines.
  • Work with Planning, Supply Chain, Production, and Distribution teams to ensure seamless order fulfillment.
  • Address customer inquiries regarding products, services, and tools in a professional manner.
  • Resolve customer complaints promptly, escalating issues when necessary to avoid potential risks.

Digital Services: Assist in developing key Digital Services and e-Com activities, including training and support for internal customers. Provide assistance to the sales team on SAP & BI related issues/data/reports. Conduct customer surveys on Customer Services & Digital tools adoption and prepare feedback reports for management.

Reports/Administration: Prepare daily, weekly, and monthly reports on sales, Customer Services, and Digital. Analyze business data and create management reports. Assist the Sales team with sales forecasting and demand planning. Coordinate with the import team to process and deliver Finished Goods' import orders on time. Support projects like Slobs depletion, CCE adoption, Sales from Stocks, and Sampling from stocks. Prepare Credit Notes as advised and assist in matters relating to 'Purchase Requisition', such as raising PRs.

Qualifications and Experience: Bachelor's/Master's in Sales/Marketing or relevant field. 3-5 years of experience in the Textile Industry. Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and ability to work under pressure.

This role requires a high level of organizational skills, attention to detail, and ability to multitask. If you have a passion for delivering exceptional customer experiences and are eager to take on new challenges, we encourage you to apply.

Seniority Level:
  • Associate
Employment Type:
  • Full-time
Job Function:
  • Customer Service
  • Industries: Textile Manufacturing

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