
E-commerce Manager
11 hours ago
E-commerce Executive Overview
We are looking for a highly motivated and enthusiastic E-commerce Executive to take charge of our customer service and order management functions. As an essential member of our team, you will be responsible for building strong relationships with customers, ensuring smooth order placement, delivery processes, and issue resolution.
Main Responsibilities:
- Act as the primary point of contact between the brand and the customer throughout the order lifecycle.
- Collaborate with Warehouse and Logistics teams to ensure seamless order pickups, deliveries, and payment processing.
- Work closely with cross-functional teams to develop effective marketing and sales strategies.
- Nurture relationships with key clients and customers.
- Monitor and report daily order activities and maintain accurate records of customer interactions.
- Analyze Daily Sales Reports to identify trends and opportunities.
- Foster strong follow-up on leads and ensure timely responses to customer inquiries.
Qualifications:
- Bachelor's degree in Marketing, Business Administration, or a related field.
- 1-2 years of experience in E-commerce or a similar role.
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