Director of IT Infrastructure

9 hours ago

Lahore, Punjab, Pakistan PRG Pakistan Full time

We are seeking a visionary IT leader to oversee the implementation and maintenance of industry standards, such as ISO 27001 and SOC 2 frameworks. This role is integral to enhancing organizational efficiency, driving IT infrastructure improvements, and ensuring seamless IT support.

Key Responsibilities
  • Compliance and Frameworks:
    • Oversee the implementation and maintenance of industry standards, such as ISO 27001 and SOC 2 frameworks.
    • Establish and maintain best practices in IT operations to meet regulatory requirements and organizational needs.
  • IT Operations Leadership:
    • Manage and continuously improve IT operations and support functions across all offices.
    • Collaborate closely with the Engineering team to make strategic recommendations and implement changes to IT infrastructure and software systems.
    • Ensure all IT systems and support functions are optimized for maximum efficiency, scalability, and security.
  • Process Optimization:
    • Identify, document, and optimize existing processes, addressing operational gaps and ensuring adherence to IT and security protocols.
    • Map IT processes and establish parameters and controls to monitor performance and enhance organizational efficiency.
  • Project Management:
    • Lead complex, large-scale IT projects, including system rollouts, infrastructure upgrades, and IT operational improvements.
    • Coordinate with cross-functional teams to ensure IT initiatives align with business objectives and are executed on time and within budget.
  • Team Development and Leadership:
    • Build, manage, and optimize the IT Operations & Support team, assessing resource needs, providing mentorship, and driving continuous improvement.
    • Foster a collaborative and accountable work culture, ensuring team members are aligned with organizational goals and committed to delivering excellence.
  • Stakeholder Communication:
    • Engage effectively with both internal and external stakeholders, ensuring IT initiatives are communicated clearly and aligned with organizational priorities.
    • Provide regular updates to senior leadership on IT projects, operational metrics, and strategic initiatives.
  • Strategic Reporting and Documentation:
    • Develop and maintain comprehensive documentation for IT processes, project plans, and operational metrics.
    • Provide detailed reports and insights to senior leadership to support informed decision-making.
Qualifications
  • Educational Background:
    • Minimum: Bachelor's degree in IT, Information Security, or related disciplines.
    • Preferred: Master's degree or advanced certifications (e.g., CISSP, CISM, PMP, CAPM, CSM, ITIL, Six Sigma).
    • Candidates from top institutions are highly preferred.
  • Experience:
    • The candidate must have minimum of 6 years of experience in a similar capacity, 10+ years of experience in IT related roles with 3 to 4 years in senior/managerial capacity.
    • Demonstrated experience in multinational organizations and familiarity with the market is highly preferred.
    • Industry experience in healthcare, medical billing, BPO, IT services, or other sectors with strong regulatory mandates.
  • Technical and Personal Skills:
    • Strong expertise in compliance standards.
    • Proven experience leading large-scale IT operations and support initiatives.
    • Exceptional project management skills with a track record of successfully managing complex projects.
    • Strong interpersonal and communication skills in English, with the ability to effectively engage and influence diverse stakeholders.
  • Scope of Role: Manage, run, and revamp IT operations and support functions, ensuring alignment with organizational goals and business needs.
  • Reporting Structure: Reports to the head office and the CTO.
  • Team Building: Assess resource needs, optimize existing teams, and build out the IT Operations & Support team as needed to achieve strategic objectives.
  • Work Schedule: Flexible work hours to align with global operational needs.
Additional Considerations
  • Leadership Level: Senior management or executive-level role.
  • Team Responsibilities: Assess and optimize the scope of the IT Operations & Support team, maintaining flexibility to meet organizational objectives and changes.
  • Ownership and Initiative: Demonstrated ability to take ownership of large-scale initiatives, drive continuous improvement, and lead organizational transformation.

This role is ideal for a seasoned leader ready to drive IT operations excellence and support growth within PRG Pakistan.

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