𝐇𝐞𝐚𝐝 𝐨𝐟 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐫, 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧

People is looking for " 𝐇𝐞𝐚𝐝 𝐨𝐟 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 (𝐂𝐒𝐌) 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 & 𝐎𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 ".  Job Responsibilities Develop and execute a comprehensive onboarding strategy aligned with client goals and company objectives.Oversee end-to-end implementation, ensuring all milestones are met with quality and within timelines.Collaborate with cross-functional teams (Sales, Product, Support) for seamless project delivery.Establish and maintain strong client relationships, ensuring satisfaction and long-term retention.Conduct post-onboarding reviews to gather feedback and identify continuous improvement opportunities.Maintain detailed documentation of onboarding activities, progress reports, and process updates. Skills & Requirements 10 to 15 years of experience in customer success, implementation, or onboarding, ideally within a SaaS-based product company.Strong business acumen with basic programming knowledge.Familiarity with SAP, Oracle, QuickBooks, MS Dynamics, or similar ERP systems.Knowledge of API integrations and project management tools (e.g., Jira).Excellent communication, coordination, and stakeholder management skills.