
Field engineer
1 day ago
Inbox Business Technologies is seeking a Field Engineer to join our team. As a Field Engineer, you will be responsible for on-site support for our clients. You will be working with a diverse range of customers, providing technical support and solving problems on-site. The ideal candidate has experience in information technology and is highly motivated, detail-oriented, and enjoys working with customers.
Responsibilities- Provide on-site technical support to customers in a timely and professional manner
- Install, troubleshoot, and maintain hardware and software systems
- Analyze, diagnose, and resolve technical issues
- Train and educate customers on software and hardware systems
- Collaborate with colleagues to improve processes and resolve complex problems
- Manage customer expectations by providing regular updates and communicating effectively
Requirements
- Bachelor's degree in information technology or related field
- At least 2 years of experience in information technology and services
- Excellent communication and customer service skills
- Ability to analyze and solve complex technical issues
- Familiarity with hardware and software systems, including Microsoft Office Suite, Windows operating system, and networking concepts
- Knowledge of remote access software and tools for troubleshooting
- Ability to travel to client sites as needed
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