Field engineer

1 day ago

Rawalpindi, Punjab, Pakistan Inbox Business Technologies Full time

Inbox Business Technologies is seeking a Field Engineer to join our team. As a Field Engineer, you will be responsible for on-site support for our clients. You will be working with a diverse range of customers, providing technical support and solving problems on-site. The ideal candidate has experience in information technology and is highly motivated, detail-oriented, and enjoys working with customers.

Responsibilities
  • Provide on-site technical support to customers in a timely and professional manner
  • Install, troubleshoot, and maintain hardware and software systems
  • Analyze, diagnose, and resolve technical issues
  • Train and educate customers on software and hardware systems
  • Collaborate with colleagues to improve processes and resolve complex problems
  • Manage customer expectations by providing regular updates and communicating effectively

Requirements

  • Bachelor's degree in information technology or related field
  • At least 2 years of experience in information technology and services
  • Excellent communication and customer service skills
  • Ability to analyze and solve complex technical issues
  • Familiarity with hardware and software systems, including Microsoft Office Suite, Windows operating system, and networking concepts
  • Knowledge of remote access software and tools for troubleshooting
  • Ability to travel to client sites as needed

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