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Software Support Engineer II
2 weeks ago
- Assist in reviewing and resolving software issues escalated from the L2 support team
- Work with product development and testing teams to report bugs and suggest improvements based on stakeholder feedback
- Coordinate with DevOps, Systems, Networks, L2 Support, and Database Administration teams to track and follow up on reported production issues
- Maintain records of reported issues, root cause analyses, and impacted transactions for documentation and reporting purposes
- Develop knowledge of PSW software applications and stay updated on new releases
- Perform tasks assigned by the line manager to enhance software support functions
- Support the monitoring of production incidents and assist in identifying trends to help prevent future issues
Requirements
- Must have higher secondary school certificate (HSC) , along with associate diploma (3 Years) in information technology OR 16 years of education in computer science, computer engineering or equivalent discipline
- 1-2 years of relevant experience
- Proficient in SQL query writing
- Experience with reading and analysing logs from various sources, including tools like Serilog and Splunk or similar tools
- Basic understanding of microservices architecture principles, architectural challenges & logging issues
- Basic knowledge of Queue services such as RabbitMQ or similar queue management tools
- Should have familiarity with C# and JavaScript code to recognize fundamental issues
- Strong communication skills, with the ability to communicate technical information to both technical and non-technical audiences
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues
- Experience with support tools and technologies, such as ticketing systems, CRM software, and remote support tools
- Knowledge of software development methodologies and the software development lifecycle
- Ability to work in a fast-paced, dynamic environment, and adapt to changing priorities and requirements
- Strong interpersonal skills and problem-solving abilities to work with cross-functional teams
Benefits
- Competitive salary
- Fuel Card
- Health benefits
- Professional development opportunities
- Inclusive work culture & much more
