Customer Project Manager

We are looking for a Customer Project Manager who will lead number of projects in the CSS (Cloud Software Services) BOS domain (BSS/OSS)) towards its goal in terms of scope, time, costs, and quality in accordance with the agreement made with the project sponsor. You will ensure that a contract for products and/or services is delivered to the satisfaction of Customer, Program sponsor and Ericsson. To be successful, you will record details and clarify the project scope, secure the necessary resources and plan and monitor all necessary activities. Depending on the project category and complexity, you will be active participant in the project governance group and engage Stakeholders.

Responsibilities

• Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson "agent" at the customer premise to increase the customer's trust in Ericsson as a Partner.
• Manage projects operational relationships with the customer, arranging meetings, customer events and ensuring a high level of customer satisfaction
• Be responsible for contract fulfillment, establish the program organization, clarify scope and secure vital resources at the right cost level
• Secure delivery compliance to both contractual and business case requirements
• Manage program scope and change requests meticulously, ensuring all changes are assessed for impact, approved through proper governance, and fully documented with supporting evidence to maintain transparency and audit readiness.
• Need hands-on experience when it comes to projects delivery

Key Qualifications

• Proven experience leading large-scale Systems Integration programs with tight deadlines, involving coordination across multiple vendors and diligent management of diverse subcontractors to ensure seamless delivery, risk mitigation, and adherence to contractual obligations.
• Need ICT, BSS proficiency and proven track record in Operator Transformation Programs and Projects with minimum budget of 10MUSD.
• Min years of experience: More than 10 years in ICT sector
• Domain and Technology experience: BSS, OSS.
• Areas of Expertise: Ericsson Charging, Ericsson Billing, Ericsson Mediation, vNF, cNF implementations
• Certification: PMI project manager certification (PMP)
• Proven problem-solving skills and good in written & spoken communication
• Customer focused and desire understand business and customer needs
• Professional attitude with solid ability to prioritize, manage time and deliver results
• Good team player with high interpersonal skills

Additional Requirements

• Experiences related to project management methodologies, techniques and tools.
• Experience of working within the Telecom/IS/IT industry.
• Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail and collaboration tools as communication vehicles.
• Experience/knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Egypt (EG) || Cairo

Req ID: 772132