Warranty & TSS Engineer

About the Job

KSB is a global leader in pumps, valves, and related services. Founded in 1871 in Frankenthal, Germany, the company operates on every continent with its own sales, manufacturing, and service network. KSB's high-efficiency products support a wide range of applications, spanning building services, water transport, and wastewater treatment to industry, mining, and power generation.

With more than 190 service centers and 3,500 service specialists worldwide under the SupremeServ brand, KSB delivers expert inspection, maintenance, and repair. Its success is driven by innovation, a commitment to sustainability, and a steadfast focus on valuing people while safeguarding the environment.

Position: Warranty & TSS Engineer

Department: SupremeServ

Location: Head-Office -KSB Pakistan

Shift: Day

Purpose of the Position

The purpose of this position is to coordinate with KSB offices and the factory to ensure the timely resolution of customer complaints, support Sales and Service offices on warranty matters, keep stakeholders informed, provide product failure details to QHSE, and maintain accurate records of Free of Charge (FOC) complaints.

• Key Responsibilities
• Develop, implement, and maintain an effective system for registering, monitoring, and promptly resolving customer complaints.
• Ensure proper documentation and traceability for all complaint cases, in both electronic and hard-copy formats.
• Assess and validate warranty claims in line with company warranty policies (e.g., FT 4 General Conditions of Contract).
• Coordinate with relevant stakeholders to ensure fair, timely, and compliant handling of warranty cases.
• Facilitate timely approvals of Free of Charge (FOC) orders related to complaint cases.
• Maintain structured records of approvals for internal audit and reporting purposes.
• Act as a central point of contact between customers, service centers, sales teams, and works/production departments to resolve complaints.
• Ensure effective coordination between sites and offices to achieve customer satisfaction.
• Prepare and circulate monthly complaint reports to the relevant departments.
• Provide structured insights and recommendations to management for improving product reliability and customer support processes.
• Keep customers and internal stakeholders updated on the status and resolution of complaints.
• Support Sales and Service offices with timely technical clarifications and warranty-related guidance.
• Demonstrate flexibility in taking on additional tasks or assignments as delegated by the line manager, when required.

Requirement Profile

• Formal Education: Bachelor's degree in Mechanical, Electrical, or Mechatronics Engineering.
• Professional Experience: 2–4 years of relevant experience.
• Special Skills: Proficiency in Microsoft Office and SAP; knowledge of centrifugal pumps will be an added advantage.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.

Why Join Us?

If you are seeking a challenging opportunity to grow your career in a dynamic and supportive organization, we encourage you to apply and Transform Your Career with Us.

• How to Apply:
  
  Interested candidates are encouraged to submit their CVs through our company portal by October 31, 2025.