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Customer Service Representative

2 weeks ago

Hyderābād, Sindh, Pakistan Anekor Pakistan Full time 420,000 - 480,000 per year

We are urgently hiring for Customer Service Representative ( male candidates will be preferred )

Responsibilities:

  • Manage large amounts of incoming phone calls
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Requirements and skills:

  • Education: Graduation
  • 1 Year of Proven customer support experience or experience as a Client Service Representative.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.

Budget: 35k-40K

Working Days: Monday to Saturday

Shifts: 10am-7pm, 11am-8pm,

Location: Hyderabad

Job Type: Full-time

Pay: Rs35, Rs40,000.00 per month

Work Location: In person