IT Executive

Job Summary:

The I.T. Executive supports the daily I.T. operations of the retail store chain, ensuring seamless technology performance across multiple store locations. This role assists with system maintenance, POS support, network monitoring, and user assistance, contributing to efficient retail operations and enhanced customer service.

Key Responsibilities:1. Technical Support

• Provide first-level support for hardware, software, and network issues in stores and the head office.
• Troubleshoot and resolve problems related to POS (Point-of-Sale) systems, barcode scanners, receipt printers, and cash registers.
• Respond to I.T. service requests via phone, email, or ticketing system.

2. Systems and Network Maintenance

• Assist in the setup, configuration, and maintenance of store systems including desktops, laptops, and servers.
• Monitor store internet connectivity and coordinate with service providers for resolution of outages.
• Support the implementation of software updates, antivirus protection, and data backup protocols.

3. POS & Retail Software Management

• Install and maintain POS terminals and software.
• Train store staff on POS usage and basic troubleshooting.
• Troubleshooting Receipt, Barcode Printers & Scanners.

4. Inventory and Asset Management

• Maintain accurate records of I.T. equipment across stores.
• Track hardware and software assets, ensuring proper documentation and lifecycle management.

5. Documentation and Reporting

• Maintain logs of technical issues and resolutions.
• Assist with compiling system performance reports and user feedback.

Job Type: Full-time

Pay: Rs40, Rs45,000.00 per month

Work Location: In person