HR Officer

6 days ago

Rawalpindi Asghar Mall, Pakistan MeshSquare Full time 540,000 - 720,000 per year

Core Responsibilities:

I. Recruitment (Specifically for the Operations Department)

  • Collaborate with HOD - CRM & RCM Operations to understand staffing needs and role specifications within RCM and CRM departments.
  • Source, screen, and shortlist candidates across various job portals and internal databases.
  • Coordinate interview logistics, schedule assessments, and ensure timely follow-up with all stakeholders.
  • Facilitate pre-employment checks, verification processes, and documentation compliance.
  • Maintain accurate recruitment records and prepare periodic reports on hiring metrics and workforce analytics.

II. Employee Relations (Specifically for the Operations Department)

  • Serve as a key point of contact for employee concerns, ensuring fair and timely resolution in compliance with internal policies and local labor regulations.
  • Support implementation of HR policies, performance management systems, and disciplinary procedures.
  • Assist in drafting internal HR communications, notices, and engagement campaigns.
  • Monitor employee satisfaction, identify potential risks, and recommend proactive engagement strategies.
  • Maintain complete, up-to-date employee files and ensure confidentiality in line with data protection standards.

III. On-the-Job Training (OJT) & Compliance-Based Instruction (Specifically for the Operations Department)

As an internal Trainer and Orientation Facilitator, the HR Officer will be responsible for preparing new hires to meet operational expectations within RCM & CRM teams, covering both technical knowledge and compliance awareness.

Key Training Responsibilities:

  • Develop and deliver a structured New Hire Training Program covering:
  • Complete Revenue Cycle Management (RCM) process: Patient registration, eligibility verification, authorization/pre-certification, charge entry, claim submission, payment posting, denial management, AR follow-up, and reporting.
  • Client Relations Management (CRM) concepts, including client interaction protocols, escalation handling, and support workflow.
  • Key terminologies, abbreviations, and role-based definitions within U.S. medical billing.
  • Provide essential training on HIPAA (Health Insurance Portability and Accountability Act), emphasizing:
  • Patient health information (PHI) confidentiality
  • Data access control protocols
  • Breach reporting procedures
  • Best practices for compliance across the RCM cycle
  • Conduct training assessments and quizzes to evaluate comprehension and retention.
  • Maintain training logs, feedback forms, and continuous improvement records for audit purposes.
  • Collaborate with Operations Managers and Team Leads to ensure training outcomes align with live production and compliance benchmarks.

Perks & Benefits:

Paid Leaves

HR Bonus

Inflation Bonus

Promotion

Increments

Medical Coverage

Leave Encashment

Contributory Saving Plan (CSP)

Saturday and Sunday Off

Transportation allowances are only for female staff

Complementary Food (Dinner) & Tea/Green Tea (Two times)

Office Timings: 5:30pm - 2:30am ( Monday to Friday )

Job Type: Full-time

Pay: Rs50, Rs65,000.00 per month

Work Location: In person

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