Customer Service Representative

2 days ago

Hyderābād, Sindh, Pakistan Net2Apps Full time 1,200,000 - 2,400,000 per year

Job Title: Customer Success Representative

Company: Net2Apps

Location: Hyderabad, Sindh, Pakistan

Job Type: Full-time (On-Site)

About the Role:

We are looking for a passionate and customer-focused Customer Success Representative to join our growing team. The ideal candidate must have excellent English communication skills, a positive attitude, and a strong commitment to delivering outstanding customer experiences. This role requires building strong relationships with customers, ensuring they achieve maximum value from our products and services.

Key Responsibilities:

-Assist new customers with onboarding, setup, and training.

-Act as the primary point of contact for customer inquiries and support.

-Understand client needs and recommend solutions to enhance product usage.

-Ensure customer satisfaction and high product adoption rates.

-Identify upsell opportunities and customer success milestones.

-Collaborate with internal Sales, Product, and Support teams.

-Stay up-to-date with product updates, new features, and best practices.

-Proactively manage customer accounts to drive renewals and minimize churn.

Requirements:

-Excellent English communication skills (both verbal and written).

  • MBA in Marketing with BS-IT, CS, or SE is Plus

-Prior experience in Customer Success, Customer Support.

-Strong interpersonal skills with a customer-first mindset.

-Problem-solver with a proactive and positive attitude.

-Comfortable working in a hybrid model (partly in-office, partly remote).

-Must be based in Hyderabad, Sindh, Pakistan.

What We Offer:

-Competitive salary with performance bonuses.

-A flexible and hybrid working environment.

-Professional growth and career advancement opportunities.

-A supportive, innovative, and energetic workplace culture.

How to Apply:

Please send your updated Resume to

with the subject line: "Customer Success Representative Application."

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