Call Center Representative

6 days ago

Lahore, Punjab, Pakistan I Concepts Call Center Full time

Company Description

i Concepts is a versatile solutions provider offering expertise across multiple domains including BPO services, data entry, IT solutions, printing, legal and financial services, and business consultancy. With skilled management, trained staff, IT support, and 24/7 availability, the company specializes in outbound and inbound call center services such as marketing, surveys, lead generation, sales, customer care, and tech support. i Concepts also provides advanced data handling, including data mining, processing, content writing, and virtual assistance. Their comprehensive offerings extend to web design and development, printing, and event management. Dedicated to delivering high-quality outcomes, i Concepts focuses on innovative solutions tailored to meet diverse client needs.

Role Description

This is a full-time on-site role for an Cold Caller based in Lahore. The Cold Caller will make maximum outbound calls at provided data for convincing customer to avail our client's services and convert cold call into a lead. The role also involves maintaining accurate logs and records, collaborating with team members, and delivering exceptional service to clients.

Qualifications

  • Strong organizational, scheduling, and time-management skills to effectively make cold calls and lead generation.
  • Proficiency in communication and interpersonal skills to coordinate between customers and client, and to ensure smooth execution of tasks.
  • Problem-solving aptitude and decision-making skills to handle real-time challenges and maintain operational flow.
  • Familiarity with USA B2B Customer handling.
  • Ability to work under pressure in a fast-paced environment with attention to detail and accuracy.
  • Prior experience in call center B2B USA outbound campaign, or a related field is preferred.

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