Uso

Company Description

MCB Islamic Bank Limited (the "Bank") is a wholly owned subsidiary of MCB Bank Limited, established in 2015, with a network of over 300 branches and 290 ATMs nationwide. The Bank provides Shari'ah-compliant financial services to cater to the needs of corporate, commercial, SME, consumer, agriculture, and micro sectors. Guided by a Shari'ah Board led by notable Islamic scholars, the Bank offers innovative and Riba-free products and services for personal and business needs. Equipped with a globally renowned Core Banking Software and advanced digital banking services, including mobile apps and internet banking, the Bank is committed to customer satisfaction and building lasting relationships. With its team of skilled professionals, MCB Islamic Bank strives to deliver value and uphold Shari'ah principles with conviction and dedication.

Role Description

The Uso role is a full-time, on-site position based in Rawalpindi. The individual in this role will be responsible for providing superior customer service, assisting clients with banking transactions, and promoting Shari'ah-compliant financial products. Key tasks include handling customer inquiries, ensuring accurate and efficient processing of banking transactions, and supporting branch operations. The Uso will work closely with customers to address their financial needs, maintain strong relationships, and ensure a high level of satisfaction. Adherence to the Bank's Shari'ah principles and operational guidelines is a critical part of this role.

Qualifications

• Strong customer service and communication skills, with the ability to build and maintain client relationships.
• Understanding of banking operations, including transaction processing, account services, and financial product promotion.
• Knowledge of Islamic banking principles and Shari'ah-compliant financial solutions is highly desirable.
• Ability to work effectively in a team-oriented environment with a focus on achieving organizational goals.
• Proficiency in using banking software and digital systems; familiarity with Core Banking Software is a plus.
• Excellent organizational and multitasking abilities to handle daily banking operations efficiently.
• Bachelor's degree in Finance, Business Administration, or a related field preferred.
• Previous experience in customer service or the banking sector is an advantage.