Collection officer

Requirement:

EDUCATIONAL QUALIFICATIONS

Minimum Bachelor's in Business Administration from a reputable university or equivalent

RELEVANT EXPERIENCE

Minimum 1 year of experience preferably with Wireline/Cellular service provider.

RELEVANT TRAININGS/ CERTIFICATIONS

A formal Training of MS Office, and customer dealing RELEVANT SKILLS, PERSONAL CHARACTERISTICS & BEHAVIOURS

· Proficient verbal and written communication skills.

· Strong Interpersonal Skills.

· Proficiency in MS office applications.

· Assist to decision making skills, multi-tasking ability and good organizational skills.

· Capable of handling multiple tasks and meeting department deadlines in a fast-paced environment.

· Be able to Prioritize & Plan well.

· Demonstrates high level of interest in performance.

· Have good negotiation and conflict-solving skills.

1. Regularly monitor bill register to ensure accuracy, completeness, and highlight any major billing discrepancies or variances to the Assistant Manager.

2. Ensure timely and accurate generation of monthly bills and coordinate for in-time dispatch to customers.

3. Support recovery efforts from active customers in line with targets and provide periodic recovery updates to management.

4. Handle billing complaints by ensuring resolution within defined TATs — 24 hours for CRM complaints and 12 hours for Priority complaints.

5. Process and document adjustment cases in customer accounts with proper record-keeping for audit compliance.

6. Identify and report unauthorized restorations of TOS (Temporary Out of Service) and POS (Permanently Out of Service) accounts, ensuring corrective action.

7. Monitor high consumption and overseas usage exception cases; coordinate with relevant teams for preventive and corrective measures to protect revenue.

8. Assist in implementing of Credit Monitoring Policies (CMP) and support clearance of pending archival to ensure consistency and effectiveness.

9. Follow up on non-delivery and billing complaints, ensuring timely resolution and escalation where necessary.

10. Ensure day-to-day compliance with legal, ethical, and internal policy standards in revenue activities.

11. Pre-sale verification through CRM & COPS portal.

12. Clearance of rejected orders after updating the wrong documents.

13. Downloading the billing reports through the OBI portal.

14. Clearance of stuck restored orders

15. Verification of adjustments posted by contact centre & JS teams

16. Issuance and delivery of W.H tax statement on customer request.

17. E-mail to non-paying customers for payment of bills.

18. Sending WhatsApp messages and warning notices to TOS (M1 & M2) customers for payment and retention purposes.

Job Type: Full-time

Pay: Rs42, Rs50,000.00 per year

Education:

• Bachelor's (Required)

Experience:

• preferably with Wireline/Cellular service provider: 1 year (Required)

Location:

• Kharian (Required)

Work Location: In person