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Client Relations Executive

2 weeks ago

Faisalabad Madina Town, Pakistan Max DesignX Full time 400,000 - 1,200,000 per year

Premium Work Solution is seeking a dedicated and customer-focused professional to join our team as a Customer Support & Client Relations Executive. In this role, you will be responsible for handling client inquiries via live chat, email, and phone calls, ensuring smooth communication, and delivering exceptional customer experiences.

You will be the voice and face of our company, representing our brand with professionalism, empathy, and efficiency. If you have strong communication skills, enjoy problem-solving, and can confidently handle client interactions, we'd love to hear from you

Key Responsibilities:

  • Provide real-time customer support via live chat, email, and phone calls.
  • Handle client inquiries, complaints, and requests with professionalism and empathy.
  • Assist clients in navigating services, resolving issues, and ensuring satisfaction at every step.
  • Manage both inbound and outbound calls for client communication.
  • Build and maintain long-term client relationships through effective communication.
  • Collaborate with internal teams to escalate and resolve client issues.
  • Keep accurate records of client interactions, feedback, and resolutions.
  • Contribute ideas to improve customer support systems and processes.

Requirements:

  • Previous experience in Customer Support, Client Handling, or Call Center/Live Chat roles (preferred).
  • Excellent spoken and written English communication skills.
  • Confident in handling phone conversations with clients.
  • Strong interpersonal skills with the ability to build trust and rapport.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Familiarity with customer service tools, CRMs, or live chat systems is a plus.

What We Offer:

  • Competitive salary package.
  • Opportunity to work in a professional and supportive environment.
  • Growth and career development opportunities.
  • Positive, collaborative, and team-oriented culture.

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Job Types: Full-time, Part-time

Pay: Rs20, Rs100,000.00 per month

Expected hours: 60 per week

Application Question(s):

  • Do you have any Experience in Customer Support & Client Relations Executive (Live Chat, Email & Calling)?

Work Location: In person