Senior Manager

Job Summary:

The Senior Manager – Systems and Network Administration will oversee the System and Network Support team to ensure the smooth and secure operation of the company's IT infrastructure. This role involves managing email exchange , active directory, data servers, domains, DNS, SSL, XDR, VOIP, Internet, MDM and overall network security and management. The ideal candidate will possess strong leadership skills, technical expertise, and a proactive approach to maintaining and improving the organization's IT systems.

Key Responsibilities:

• Team Management:
• Lead, mentor, and manage the System and Network team to ensure high performance and efficiency.
• Allocate tasks, monitor progress, and ensure timely resolution of issues.
• Provide training and development opportunities for the team to stay updated with the latest technologies.
• Network Management:
• Design, implement, and manage local area networks (LAN), wide area networks (WAN), and other network segments.
• Ensure network connectivity throughout the company's LAN/WAN infrastructure is on par with technical considerations.
• Monitor network performance and troubleshoot connectivity issues.
• Troubleshoot network problems and outages, and collaborate with network architects on optimization.
• Server Management:
• Oversee email server management, ensuring reliable and secure communication.
• Manage active directory servers, including user authentication, permissions, and configurations.
• Ensure optimal performance and security of data servers, including backup and recovery processes.
• Manage Linux servers, ensuring high availability and security.
• System Setup and Configuration:
• Install, configure, and maintain hardware and software components, including operating systems, application servers, and network devices.
• Collaborate with the IT team to design and implement system architecture to meet business requirements.
• System Monitoring and Maintenance:
• Proactively monitor system performance, identifying and resolving issues to ensure uninterrupted service availability.
• Perform routine system maintenance tasks, such as updates, patches, and security enhancements.
• Security and Compliance:
• Develop and implement security protocols to protect the organization's IT assets.
• Conduct regular security audits, vulnerability assessments, and risk management.
• Manage firewalls, intrusion detection/prevention systems, antivirus solutions, and VPN services.
• Implement and enforce security best practices to protect systems against threats and vulnerabilities.
• Ensure compliance with industry standards and regulations, such as GDPR, ISO-27001, PCI-DSS or other relevant requirements.
• Oversee Data Loss Prevention (DLP) systems to safeguard sensitive information.
• Implement and manage Extended Detection and Response (XDR) solutions for enhanced threat detection.
• Public/Local IP Management:
• Assign and maintain records of all public and local IP addresses.
• SSL Management:
• Monitor and renew SSL certificates to maintain secure web communications.
• Implement best practices for SSL certificate usage and management.
• Microsoft 365 Management:
• Maintain Microsoft Office 365/Intune licenses and subscriptions.
• Oversee user creation, deactivation, data backup, and license purchase/renewal.
• Backup and Recovery:
• Develop and maintain backup and disaster recovery strategies to safeguard critical data and services.
• Test and document recovery procedures to minimize downtime in case of system failures.
• Endpoint and Device Management:
• Implement and oversee Mobile Device Management (MDM) solutions to secure company devices.
• FTP Management:
• Ensure the secure operation and maintenance of FTP servers.
• Manage user access and data transfers through FTP servers.
• Attendance Server Management:
• Manage attendance servers, ensuring accurate data capture and reporting.
• Troubleshoot and resolve any issues with attendance systems.
• Wi-Fi Network Management:
• Oversee the configuration and maintenance of Wi-Fi networks for seamless connectivity.
• Ensure secure access and monitor for unauthorized activities.
• Documentation and Reporting:
• Maintain accurate and up-to-date documentation of system and network configurations, procedures, and troubleshooting guides.
• Generate reports on system performance, resource usage, capacity planning, and security incidents.
• Share regular updates with Team Lead and Head of Technology on a weekly, monthly, quarterly, and yearly basis.
• System Optimization:
• Analyze system workloads and optimize resource allocation to improve performance and cost-efficiency.
• Recommend hardware and software upgrades when necessary.

Required Qualifications:

Education:

• Bachelor's degree in computer science, Information Technology, or a related field.

Certifications:

• Relevant certifications such as CCNA, CCNP are highly desirable.

Experience:

• Minimum 8-10 years of experience in IT network and security management.
• At least 5 years of experience in a leadership or managerial role.

Technical Skills:

• Proficiency in managing Windows and Linux servers.
• Strong knowledge of network protocols, firewalls, VPNs, and security tools.
• Experience with DNS, SSL certificates, and email server configurations.
• Hands-on expertise with active directory, data servers, and backup systems.
• Familiarity with Wi-Fi networks and attendance systems.
• Experience with Data Loss Prevention (DLP), Extended Detection and Response (XDR), Mobile Device Management (MDM), and data security measures.
• Expertise in email exchange management and VoIP services.

Key Competencies:

• Strong leadership and team management skills.
• Excellent troubleshooting and problem-solving abilities.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Strong communication skills, both verbal and written.
• Proactive and detail-oriented approach to work.

Job Type: Full-time

Work Location: In person