Final Expense CSR

1 week ago

Rawalpindi, Punjab, Pakistan Shark Technologies 2.0 Full time 1,200,000 - 3,600,000 per year

Job Title: Final Expense CSR (Customer Service Representative)

Location: Bahria Town, Rawalpindi

Job Type: Full-time | Customer Support / Insurance Services

Department: Final Expense Support Team

Job Summary

We are seeking a proactive and customer-focused Final Expense CSR to assist clients with their life insurance inquiries, policy updates, and general support related to final expense products. The ideal candidate will have excellent communication skills, a problem-solving mindset, and preferably some experience in the insurance industry.

As a Final Expense CSR, you will play a critical role in ensuring a smooth post-sale experience for our clients — handling calls, verifying policy information, assisting with payments or beneficiary changes, and supporting the closing and onboarding teams as needed.

Key Responsibilities

  • Handle inbound and outbound calls from clients regarding final expense life insurance policies
  • Provide accurate and clear information about policy status, coverage, billing, and claims process
  • Assist clients with policy updates such as address changes, beneficiary updates, or payment inquiries
  • Follow up on pending documentation or verification requests
  • Collaborate with closers, sales agents, and underwriting teams to ensure a smooth handover post-sale
  • Ensure compliance with privacy laws, internal policies, and insurance regulations (HIPAA, TCPA, etc.)
  • Maintain accurate client records and notes using CRM systems
  • Resolve client concerns professionally and escalate complex cases to supervisors when necessary
  • Support retention efforts by promoting policy understanding and value to clients
  • Meet service-level KPIs such as average handle time, first-call resolution, and customer satisfaction

Qualifications

  • 1+ years of experience in customer service, preferably in insurance or a call center environment
  • Strong communication skills in English (spoken and written)
  • Ability to explain insurance-related topics clearly to clients, many of whom are seniors
  • Familiarity with life insurance products (especially final expense) is a plus
  • Basic computer proficiency and experience with CRM or call management systems
  • Ability to handle high call volumes while maintaining quality service
  • Strong attention to detail and organizational skills
  • Empathetic and solution-oriented approach to customer service

Preferred Qualifications

  • Previous experience in U.S.-based insurance or financial campaigns
  • Knowledge of U.S. life insurance carriers and terminology

Compensation & Benefits

  • Competitive salary
  • Performance incentives
  • Ongoing training and professional development
  • Career growth opportunities within the insurance support or sales team

Job Type: Full-time

Experience:

  • Final Expense: 1 year (Required)

Work Location: In person

  • Manager Final Expense

    1 week ago

    Rawalpindi, Punjab, Pakistan Shark Technologies 2.0 Full time 900,000 - 1,200,000 per year

    Job Title: Final Expense Insurance ManagerLocation: Bahria Town, RawalpindiJob Type: Full-timeDepartment: Sales / Insurance OperationsJob SummaryWe are seeking a results-driven Final Expense Insurance Manager to lead a high-performing team of insurance agents specializing in final expense life insurance products. The ideal candidate will have a proven...

  • Final Expense Closer

    2 weeks ago

    Rawalpindi, Punjab, Pakistan TELE SOLUTIONS LLC Full time 400,000 - 600,000 per year

    Company DescriptionTele Solutions LLC, powered by AMIGOS GROUP, is a results-driven telemarketing agency specializing in both inbound and outbound lead generation. We focus on key areas like Medicare, Final Expense, Auto Insurance, and Obamacare, alongside effective B2B campaigns. Our dedicated team delivers quality leads, compliance, and measurable results...

  • Final Expense Verifiers

    2 weeks ago

    Rawalpindi, Punjab, Pakistan falcoconnect (pvt) ltd Full time 450,000 - 900,000 per year

    We are seeking motivated and detail-oriented individuals to join our team as Final Expense Verifiers. In this role, you will handle outbound/inbound calls to confirm client information, verify policy details, and ensure accuracy for final expense insurance applications.Job Types: Full-time, Part-timePay: From Rs75,000.00 per monthAbility to...

  • csr

    2 weeks ago

    Rawalpindi, Punjab, Pakistan Al-Rehman Communication Full time 420,000 - 600,000 per year

    Self Closer – Campaigns (FE, Medicare, ACA)Join our sales team We're hiring Self closers with call center experience for Final Expense, Medicare, and ACA campaigns.Call center background requiredStrong closer & communicatornight shift onlyBase salary + commissionsDaily & monthly incentivesJob Type: Full-timePay: Rs35, Rs50,000.00 per monthWork Location: In...

  • Call Center Customer Service Representative

    2 weeks ago

    Rawalpindi, Punjab, Pakistan Islamic Institution rehmat ul alameen Complex Gulshan Abad Adyalla Road Full time 1,200,000 - 7,200,000 per year

    Job Title: Customer Services Representative (CSR)Campaign: FE- Final ExpenseTiming: Night Shift 06:30 pm TO 4:30 AMSalary Range: 30k-150k/month Plus BonusesSkills Required: Good English CommunicationLocation: Rani Arcade, Chandni Chowk, Satellite Town, Rwp.Job Description:We are hiring motivated and enthusiastic Customer Service Representatives (CSRs) for...

  • Hiring verify( Final expanse)

    2 weeks ago

    Rawalpindi, Punjab, Pakistan the heaven international private limited Full time 100,000 per year

    Full job descriptionPlease complete read add and complete the requirement then can applyTimings: Full-Time Onsite roleLocation : Hadry chock near save Mart RawalpindiMale and Female both areExperience can applyCompany:Exito BPO & Technologies is HiringRequirements :Final Expense RepsMinimum 1 & 2 years Experience requiredBenefit to Earn:Salary + High...

  • Hiring Experience Fronter's( Final expanse)

    2 weeks ago

    Rawalpindi, Punjab, Pakistan the heaven international private limited Full time 360,000 - 840,000 per year

    Full job descriptionPlease complete read add and complete the requirement then can applyTimings: Full-Time Onsite roleLocation : Main pwd road opposite side of Tehzeeb on top of Ali jewllersMale and Female both areExperience can applyCompany:Exito BPO & Technologies is HiringRequirements :Final Expense RepsMinimum 6 Months Experience requiredBenefit to...

  • Verifiers

    2 weeks ago

    Rawalpindi, Punjab, Pakistan Three Percent Full time 100,000 - 250,000 per year

    Urgently Hiring for our main office hashtaghashtag#threepercent in Barakaou .. we need Junior closer in our Barakou offficeWe're Hiring: Senior & Junior Final Expense Closers Location: On-site (No remote options) Shift: U.S. hours Collaborative, performance-driven office cultureOpen PositionsSenior Final Expense ClosersBase Salary: PKR 250,000 + Performance...

  • Telemarketer

    2 weeks ago

    Rawalpindi, Punjab, Pakistan It Converts, LLC Full time 200,000 - 600,000 per year

    Looking for final expense senior closer ofeering highest salary in the market

  • Closers

    2 weeks ago

    Rawalpindi, Punjab, Pakistan Three Percent Full time 500,000 per year

    Are You an Experienced Final Expense Closer?If you've got a proven track record, we want to hear from youThree Percent is hiring experienced closers onlyJoin a high-performing team and Earn Up to 500K/MonthYour voice has power — use it to earn, grow, and lead. What We Offer:Bi-weekly Pay – Get paid twice a month, no delaysHealth Insurance & Provident...