Technical Support Executive – Student Management Department

4 days ago

Rawalpindi, Punjab, Pakistan SOURCE CODE ACADEMIA Full time 720,000 - 1,440,000 per year

Technical Support Executive – Student Management Department

SourceCode Academia

Position Overview

We're looking for a proactive, tech-savvy Technical Support Executive to handle student queries, coordinate across departments, and ensure smooth day-to-day operations within the Student Management Department. You'll be the bridge between students, academic staff, and internal teams, making sure every issue is understood, tracked, and resolved quickly.

Key Responsibilities

1. Student Query Handling & Support

  • Respond to student queries through WhatsApp, email, calls, and the LMS/portal.
  • Troubleshoot technical issues related to login, courses, assignments, dashboards, and app use.
  • Provide step-by-step guidance to students in resolving simple tech issues.
  • Escalate complex issues to the relevant department/team when needed.

2. Coordination & Communication

  • Act as the communication link between Student Management, Academic, IT, and Operations departments.
  • Track open issues and follow up until closure.
  • Ensure all relevant updates are communicated promptly to students and internal staff.
  • Maintain proper documentation of resolved and unresolved cases.

3. Portal / LMS / Dashboard Support

  • Assist students with navigation of the SourceCode LMS.
  • Coordinate with IT for bug reports, feature requests, and performance issues.
  • Monitor the portal for recurring errors and prepare weekly reports.

4. Data Management

  • Maintain accurate daily logs of student issues, resolutions, and follow-ups.
  • Update attendance, enrollment, performance reports, and system notifications (when required).
  • Conduct basic data checks to ensure records are correct and updated.

5. Operational Support

  • Support onboarding of new students (account creation, orientation, etc.).
  • Help organize departmental workflows, meetings, reminders, and alignment tasks.
  • Assist in implementing new SOPs, system updates, and support processes.

Skills & Requirements

Must-Have

  • Strong communication skills (clear, polite, and quick).
  • Basic tech troubleshooting skills.
  • Ability to multitask and manage time efficiently.
  • Problem-solving mindset with a "get it done" attitude.
  • Familiarity with LMS or CRM systems (training will be provided).

Good-to-Have

  • Prior experience in student support, customer service, or coordination roles.
  • Understanding of educational platforms or online academies.
  • Basic Excel/Google Sheets knowledge.

Job Type: Full-time

Pay: Rs60, Rs120,000.00 per month

Work Location: In person

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