Manager, Import Payments

Job Summary
Responsible to process daily transactions in a timely manner. Ensure compliance of all internal procedures and operational controls for risk management. Responsible for the timely delivery and response of customer requests.

Key Responsibilities

• Create awareness and understanding of the Group's business strategy and model to the relevant teams in Trade.
• Set internal standards and procedures for the bank in line with development of International Trade.
• Responsible to keep close and cordial relationship with customer / Relationship Managemers / Internal Units in order to facilitate solutions to customer's inquiries / problems and / or tailoring required for any specific customer request.
• Manage the daily operations of the team with the aim to maximize the productivity of the team and ensure that efficient and high-quality services are provided to our valued customers using a range of products and services and in further enhance to achieve maximum profitability for the bank
• Efficient and error free processing of Bank Guarantees / IATA/ Advising in compliance with laid down procedures in departmental Operating Instruction (DOIs).
• Ensure all daily Open message tag and respond without any delay.
• All task and assignments assigned by Team Leaders to be performed
• Ensure that the set productivity targets (efficiency, accuracy, etc.) and processing turnaround standards are achieved (within own area of responsibility)
• Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group.
• Monitor morale and constantly motivate subordinate staff to ensure that the team achieves optimum level of productivity and service standards
• Train team members to maximize the productivity within the resource available and ensure that they have the required level of knowledge and expertise to respond to and handle customer queries
• Review of team members' performance as per agreed performance standards and other objectives while identifying weakness and strengths
• Maintain control over day to day operations to ensure that the banks policies operational guidelines are duly adhered to by the team members
• To be able to handle the complex transaction for risk control escalated from team members or directed by the unit of Trade Services
• Work with the Unit Head, Pakistan for delivering / modifying internal operating procedures and control standards in line with the changes in the internal / external regulations in market place.
• Ensure that all team members are well versed with Group policies & procedures and especially the procedure for handling of trade transactions related to sanctions countries
• Addressed all items identified in any audit report & ensure timely closure of all audit open items. Further ensure non repetition of items highlighted in the previous audits
• Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious transactions including transactions having Red-Flag alerts to AML approvers.
• To promote the culture and practice of compliance within the letter and spirit of regulatory requirements and ethical standards in the conduct of business.
• To have good judgment and an inquisitive approach to practices and procedures on AML. To have personal authority and integrity, independence and resilience while handling such transactions.
• Wherever complexity exists in the transaction, conduct review to ascertain whether the transaction has any Money Laundering aspects and escalate to AML advisors.
• Mitigate Operational risk, identify and report AML and suspicious transaction by attending AML related programs, following the AML check list, policies and procedures.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.