L1 Support Engineer

5 days ago

Pakistan Folio3 Full time 40,000 - 80,000 per year

We are hiring a L1 Support Engineer (2+ years' experience) to support our international clients (US/UK). If you excel in communication and technical troubleshooting, we'd love to connect

Key Requirements:
  • Provide clear, professional communication while recognizing, analyzing, and troubleshooting software and technical issues for international customers, primarily in the US/UK region.
  • Perform root cause analysis and correlate system, network, and application-level problems to identify the source of issues.
  • Maintain excellent customer satisfaction through strong communication, analytical thinking, and problem-solving abilities.
  • Support and troubleshoot network devices and tools, including WatchGuard firewalls & VPN, Zyxel Nebula switches, Unifi, and Sophos Cloud.
  • Troubleshoot Windows and Linux servers including installation, configuration, and performance issues.
  • Manage and support Microsoft 365, including user management, licensing, Azure/Entra ID, Exchange Online, and Intune.
  • Work with tools and platforms such as N-able, Action1, Avaya Cloud, and BackupAssist.
  • Comfortable working across multiple time zones and supporting global customers.

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