Back-End Support Executive

Job Title: Back-End Support Executive (Clinical Operations) — Night Shift

Location: Gulshan-e-Iqbal, Block 4, Karachi (Onsite)

Qualification: MBBS required

About the Role

We support US-based physicians caring for patients in hospitals, Skilled Nursing Facilities (SNF), Assisted Living Facilities (ALF), and home-based/telehealth programs. As a Back-End Support Executive, you will work the night shift to review patient information across multiple EHRs, prepare concise clinical notes, and escalate priority issues to the on-call US doctor in real time (primarily via Google Chat voice/text).

Key Responsibilities

• Chart Review & Data Abstraction
• Review admission notes, progress notes, vitals, I/O, labs, imaging, and orders across different EHRs.
• Track trends in vitals, labs, and test results (e.g., BP/HR/SpO₂, CBC/CMP, troponin, INR, A1c, renal panel).
• Clinical Documentation
• Draft clear clinical notes in the EHR aligned to patient condition and physician directives.
• Add encounter information and update problem lists/medication lists/allergies after physician visits.
• Maintain accurate time-stamped logs of all actions taken and communications sent/received.
• Triage & Escalation
• Prioritize and escalate abnormal findings to the US physician according to the escalation matrix (e.g., critical labs, significant vitals deviation, rapid clinical changes).
• Summarize cases succinctly (chief issue → pertinent findings → objective data → current status → requested action).
• Communication
• Work directly with US physicians via Google Chat (voice notes + text); capture and implement instructions precisely.
• Coordinate with internal teams to resolve EHR access issues, missing data, or documentation gaps.
• Compliance & Quality
• Adhere to HIPAA/PHI confidentiality, organizational SOPs, and documentation standards.
• Meet SLAs and quality targets for accuracy, completeness, and turnaround time.

Required Qualifications & Skills

• MBBS (mandatory).
• Comfortable working night shifts aligned to US hours.
• Strong grasp of medical terminology, clinical reasoning, and basic interpretation of vitals/labs.
• Excellent written and verbal communication in English; crisp, structured clinical summaries.
• High attention to detail, reliability, and sound decision-making under time constraints.
• Hands-on with EHR systems (any), Google Workspace (Docs/Sheets), and Google Chat.
• Fast, accurate typing; disciplined task tracking and follow-through.

Nice to Have

• Prior experience in clinical operations, hospitalist programs, RPM/CCM, or back-office physician support.
• Familiarity with US payer/clinical workflows and common EHRs (e.g., Epic, PCC, Athena, eCW, Elation, etc.).

Shift, Employment Type & Location

• Shift: Night (US hours) — exact schedule shared during interviews.
• Type: Full-time, onsite.
• Office: Gulshan-e-Iqbal, Block 4, Karachi.

Performance KPIs (what success looks like)

• Documentation accuracy & completeness.
• Turnaround time from data review to escalation.
• Adherence to escalation matrix and SOPs.
• Communication clarity and responsiveness.
• Compliance (HIPAA/PHI) and zero data-handling incidents.

What We Offer

• Structured onboarding with SOPs, escalation matrix, and EHR workflows.
• Continuous coaching and clear growth paths in clinical operations.
• Market Competitive Salary
• Health Insurance
• Door to Door Pick and Drop for female candidates.

How to Apply

Send your CV and a short note on relevant experience to with subject:

• Back-End Support Executive (Night Shift) — MBBS.

Job Type: Full-time

Application Question(s):

• Expected Salary?
• Comfortable with night shifts? 5PM to 2AM or 6PM to 3AM?
• Any notice period?

Work Location: In person

Expected Start Date: 15/11/2025