Customer Service Representative

2 weeks ago

Islamabad, Islamabad, Pakistan Wyxan Full time

Job Summary:

We are seeking highly motivated and detail-oriented Customer Support Representatives with excellent English communication skills to join our operations team. This role involves real-time monitoring of field personnel, maintaining consistent communication with on-site team members, and ensuring compliance with operational protocols. The ideal candidate will be proactive, responsible, and capable of handling time-sensitive situations with confidence and clarity.

Key Responsibilities:

  • Monitor real-time activity of field personnel and ensure timely completion of check-ins, reports, and assigned duties.
  • Promptly contact on-site staff via phone when scheduled tasks or check-ins are missed, and ensure corrective action is taken.
  • Maintain accurate logs of all communications and operational updates.
  • Respond to inquiries and concerns from clients, providing timely and professional support.
  • Escalate operational issues to management when necessary.
  • Collaborate with internal teams to ensure smooth daily operations.
  • Prepare daily shift reports and summaries of any issues or incidents.
  • Follow up with field personnel to confirm task completion and service quality.

Requirements:

  • Excellent verbal and written communication skills in English.
  • Strong sense of responsibility and ability to work independently.
  • Previous experience in customer support, dispatch, or operations monitoring preferred.
  • Ability to multitask and remain calm under pressure.
  • Strong problem-solving skills and attention to detail.
  • Comfortable making phone calls and addressing operational issues in real time.
  • Flexible to work various shifts, including weekends and nights.

Fresh graduates are encouraged to apply.

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