Principal Software Quality Assurance Engineer

Role: Principal Software Quality Assurance Engineer (Auditor)

Location:
 Karachi (On-site)

Department:
 Technology

Experience Level:
 10+ Years of Professional SQA Experience

(A subsidiary of Unilever United States) is a leading multi-brand e-commerce and digital marketplace platform serving both B2B and B2C audiences. We operate a growing network of websites, mobile applications, and vendor-level systems that power a seamless foodservice experience across the U.S. and Canada.

We are looking for an 
exceptionally skilled, self-driven, and highly responsible "Principal Software Quality Assurance Engineer"
 who can independently 
audit, validate, and maintain quality standards
 across all systems and ensure that every digital experience we deliver meets our benchmark for reliability and excellence.

This is a hands-on, ownership-driven role — designed for a QA expert who works independently, maintains strict standards, and ensures 
zero business-impacting issues
 in production.

Role Overview

The Principal Software QA Engineer (Independent Auditor) will be responsible for 
end-to-end quality control and assurance
 across FoodServiceDirect's websites, APIs, and mobile applications.

You will act as the 
independent quality gatekeeper
, auditing the work of other QA engineers, identifying system flaws, ensuring SOP compliance, and driving preventive testing strategies.

The role demands an individual with 
deep technical expertise
, strong auditing skills, and the ability to operate autonomously in a complex e-commerce environment.

Key Responsibilities

1. QA Auditing & Oversight

• Independently 
  audit QA work
  , including test cases, coverage, and bug reports from existing QA members.
• Continuously review QA activities to ensure compliance with 
  Company's standards and SOPs
  .
• Detect process gaps and recommend actionable improvements.
• Validate every release to ensure it meets 
  functional, usability, and performance expectations
  .
• Identify and report critical issues before they reach production, ensuring no business-impacting defects occur.

2. Quality Management & Compliance

• Develop and maintain a 
  Quality Management Plan (QMP)
   in alignment with ISTQB and global QA standards.
• Ensure all testing follows documented 
  hierarchies, procedures, and traceability matrices
  .
• Maintain synchronization between QA, staging, and production environments to ensure full test coverage.
• Act as the 
  final validation authority
   for production releases.

3. Automation & Testing Excellence

• Build and enhance 
  advanced automation frameworks
   for regression, smoke, API, and UI testing.
• Integrate automated tests into CI/CD pipelines (Jenkins, GitHub Actions, AWS Code Pipeline).
• Execute 
  performance, load, and stress testing
   using tools like JMeter, Gatling, or K6.
• Conduct detailed API testing using Postman/Newman and validate integration endpoints.
• Ensure cross-browser and cross-device testing for both desktop and mobile web platforms.

4. Continuous Improvement & Monitoring

• Identify recurring issues and implement long-term preventive measures.
• Propose process-level enhancements and adopt the latest testing tools or techniques.
• Continuously track test efficiency, coverage, and effectiveness using defined KPIs.
• Monitor site uptime, stability, and performance to proactively detect anomalies.

5. Documentation & Reporting

• Maintain detailed test documentation, execution reports, and audit logs.
• Create QA dashboards summarizing release readiness, bug trends, and environment status.
• Provide weekly reports highlighting test outcomes, process improvements, and quality metrics.
• Ensure all reports are audit-ready and compliant with QA governance requirements.

Required Qualifications

• At least have 4-years of Bachelor's degree (Preferred: Master's degree)
   in computer science, Software Engineering, or a related discipline.
• 10+ years
   of experience in Software Quality Assurance, with at least 
  7+ years in QA auditing with e-commerce domain or senior validation roles
  .
• Mandatory Certification:
   
  ISTQB Certified Tester.
• Strong expertise with 
  QA automation frameworks
  : Selenium, Cypress, Playwright, Appium.
• Should have experience with e-commerce Magento framework.
• Experience with 
  Test Management Systems
  : TestRail, Zephyr, Azure DevOps, Jira.
• Proficiency in 
  CI/CD pipelines
   and quality gate integration.
• Proven track record in 
  e-commerce, marketplace, or mobile app QA
  .
• Strong skills in 
  API, performance, and security testing
  .
• Familiarity with 
  cloud environments (AWS/GCP)
   and 
  database testing (MySQL, MongoDB)
  .

Personal Attributes

• Highly 
  responsible, self-reliant, and disciplined
   individual who operates without supervision.
• Strong attention to detail and commitment to process compliance.
• Analytical mindset with excellent debugging and issue-tracking capabilities.
• Proactive in preventing issues rather than reacting to them.
• Excellent written documentation and communication skills.
• Passionate about quality, structure, and continuous improvement.

What We Offer

• Competitive compensation as per current market.
• Full ownership of QA auditing and validation across FoodServiceDirect's digital platforms.
• A chance to work on advanced, high-scale e-commerce systems.
• Independence and autonomy within a structured, professional environment.
• Access to top-tier QA tools, automation technologies, and testing infrastructure.