FDO (Faisal town Branch )

4 days ago

Lahore, Punjab, Pakistan Tibbi Pvt LTD Full time 600,000 - 1,200,000 per year

Job Description: Front Desk Officer (FDO)

Company: Aesthetics Lab by Tibbi

Position Overview

The Front Desk Officer will be the first point of contact for clients, responsible for welcoming visitors, managing appointments, handling inquiries, and ensuring a smooth front-desk operation. This role requires excellent communication, customer service, and organizational skills to reflect the professional image of Aesthetics Lab by Tibbi.

Key Responsibilities

  • Client Reception: Greet and welcome clients in a professional, courteous manner.
  • Appointment Management: Schedule, confirm, and manage client appointments to ensure smooth flow.
  • Communication: Handle phone calls, WhatsApp, and email inquiries promptly and professionally.
  • Client Records: Maintain accurate client data, files, and treatment history in the system.
  • Coordination: Assist doctors, aestheticians, and management with scheduling and operational support.
  • Payments & Billing: Manage billing, invoicing, and receipt issuance for treatments and services.
  • Customer Service: Address client queries, provide basic information about services, and escalate concerns where necessary.
  • Front Desk Management: Ensure reception area is tidy, well-organized, and welcoming at all times.
  • Reporting: Share daily appointment and cash collection reports with management.

Requirements

  • Bachelor's degree (preferred) or Intermediate with relevant experience.
  • 1–3 years of experience in customer service/front desk, preferably in healthcare, aesthetics, or hospitality.
  • Proficient in MS Office and appointment management software.
  • Excellent communication skills (English & Urdu).
  • Professional appearance and client-handling skills.

Skills

  • Customer service & client handling
  • Strong verbal & written communication
  • Organization & multitasking
  • Basic accounting/cash handling
  • Team coordination
  • Problem-solving & adaptability

Job Type: Full-time

Work Location: In person

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