Duty Manager – Serviced Apartment Front Desk

4 days ago


Lahore, Punjab, Pakistan the avenair Full time 900,000 - 1,200,000 per year

Location: Lahore, Pakistan

Company: The Avenair

About The Avenair:

The Avenair is a leading real estate company committed to delivering premium properties and exceptional services tailored to the evolving needs of our clients. With a strong emphasis on innovation, quality, and customer satisfaction, we are dedicated to building vibrant communities through sustainable development and strategic investments. As we continue to grow, we invite motivated professionals to become part of our dynamic team.

Position Summary:

We are seeking a proactive and service-oriented Duty Manager – Hotel Front Desk to oversee daily front office operations and ensure an exceptional guest experience. The ideal candidate will demonstrate leadership, attention to detail, and a commitment to upholding hospitality excellence in every interaction.

Key Responsibilities:

Supervise and manage Front Desk, Concierge, and Guest Services teams.

Ensure smooth guest check-in and check-out operations.

Handle guest inquiries, complaints, and special requests promptly and professionally.

Coordinate with Housekeeping, Reservations, and Maintenance for guest needs.

Maintain high service standards and ensure compliance with company policies.

Monitor staff performance, appearance, and grooming standards.

Prepare daily reports and ensure seamless communication between shifts.

Support the Front Office Manager in training and motivating front desk staff.

Requirements:

Bachelor's degree in Hospitality Management or a related field.

Minimum 5–7 years of experience in a hotel front office or guest services role.

Strong leadership, communication, and problem-solving skills.

Excellent command of English (verbal and written).

Hands-on experience with Property Management Systems (PMS).

Professional appearance and customer-focused attitude.

Benefits:

Competitive salary package

Professional growth and training opportunities

Supportive and collaborative work environment

How to Apply:

Interested candidates may apply via Indeed or email their updated CV to

Job Type: Full-time

Work Location: In person



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