Opreations controller

Job Overview:

We are seeking a highly organized and detail-oriented professional to join our team as a Security Operations Coordinator. The successful candidate will be responsible for ensuring effective shift scheduling, managing staff attendance, maintaining accurate employee records, and serving as a key communication link between employees, clients, and management.

Key Responsibilities:

•    Schedule security officers to ensure all shifts are adequately covered.

•    Follow up with employees regarding lateness and absences, and document reasons accordingly.

•    Communicate with clients in a timely manner regarding resource changes, staff delays, or incident reports.

•    Upload and update employee data in company software systems.

•    Respond promptly to queries received from clients and staff via phone and email.

•    Monitor open shifts and ensure they are filled without delay.

•    Prepare, update, and complete daily operational tasks.

•    Coordinate with the front office team to support seamless operations.

Qualifications & Skills:

•    Previous experience in a Security Control Room or similar environment is an advantage.

•    Strong computer literacy with proficiency in MS Office (Excel, Word, Outlook, etc.).

•    Excellent written and verbal communication skills in English.

•    Strong organizational skills with the ability to multitask and prioritize effectively.

•    Detail-oriented, proactive, and capable of working under pressure.