Repairs Coordinator

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Repairs Coordinator (Pakistan – Remote)

Ziprent is a tech-enabled property management company seeking a Repairs Coordinator to join our fully remote team in Pakistan. This role is fast-paced, customer-facing, and requires exceptional attention to detail, strong problem-solving skills, and the ability to keep multiple repair requests moving seamlessly from start to finish.

Key Responsibilities

• Manage repair inboxes and prioritize urgent, time-sensitive, and pending requests to meet service-level agreements.
• Handle inbound repair calls from tenants, vendors, and owners with clear, professional, and empathetic communication; complete same-day callbacks for any missed calls.
• Coordinate vendor dispatch and tenant access, track work orders, and verify completion against Ziprent standards.
• Troubleshoot minor issues when possible and escalate when safety or legal concerns arise.
• Maintain accurate ticket notes for team visibility and follow the Email → SMS → Call escalation process consistently.
• Use internal systems (Front, Dashboard) to assign vendors, update statuses, and close resolved jobs.
• Keep workflow momentum by following up on pending jobs and meeting daily activity targets, including phone time and email volume.

What We're Looking For

• Native-level spoken English with a completely neutral accent and flawless written grammar.
• Minimum 2 years of customer-facing experience serving U.S., UK, or Canadian clients.
• Highly organized with the ability to manage multiple repairs simultaneously.
• Tech-savvy with strong troubleshooting and decision-making skills.
• Experience in property management, facilities coordination, or vendor dispatch is a plus.

Schedule & Compensation

• Fully remote role based in Pakistan.
• Must be available for one of the following shifts:
• 6:00 AM – 2:30 PM PST
• 10:00 AM – 6:30 PM PST
• 2:00 PM – 10:30 PM PST
• Fixed schedules: Tuesday–Saturday or Thursday–Monday.
• Competitive pay with performance-based growth opportunities.

Why Join Us

At Ziprent, we combine technology with exceptional customer service to keep property management running smoothly. As a Repairs Coordinator, you'll be the link between tenants, owners, and vendors — making sure every repair is handled quickly, correctly, and with clear communication from start to finish.

Job Type: Full-time

Pay: Rs1, Rs1,500.00 per hour

Expected hours: 40 per week

Application Question(s):

• Have you worked for a U.S., UK, or Canadian company in a customer service or client-facing role for at least 2 years?
• Is your spoken English completely neutral-accent and your written grammar at a native level?
• Are you able to work a fixed U.S. business hours schedule, including weekends if required?

Work Location: Remote