Quality Assurance Sales Specialist

4 days ago

Islamabad, Islamabad, Pakistan Bright Ideas Communications Full time 600,000 - 1,200,000 per year

Company Description

Bright Ideas Communications, established in 2011, is committed to helping businesses thrive in the digital world. With headquarters in Dubai and offices in Saudi Arabia, Jordan, and Pakistan, we offer a comprehensive range of digital services, including online ads, social media management, website development, and e-commerce solutions. Our focus on building strong client partnerships and fostering a talented, collaborative team sets us apart. With over a decade of experience, we consistently deliver results that matter, enabling businesses to stand out and grow in today's fast-paced digital landscape.

QA Executive – Role Overview

Position: Quality Assurance Executive (Sales – Call & Text Monitoring)

Department: Quality Control

Key Responsibilities:

Calibration Owner:

Lead calibration sessions with sales, QA, and training teams to align expectations on quality standards.

Process Optimizer:

Identify gaps and suggest improvements in sales scripts, objection handling, and communication flows.Document and report quality deviations, compliance breaches, and training needs proactively.Analyze agent performance trends based on call/text audits and support the sales team with actionable insights.Deep-dive into both verbal and written sales interactions to evaluate effectiveness, accuracy, and persuasion quality.

Issue Reporter:

Performance Analyst:

Call & Text Message Analysis:

Job Type: Full-time

Work Location: In person

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