Manager - NeoBiz Portfolio ( Global Network Pakistan)

23 hours ago

Karachi, Sindh, Pakistan Mashreq Full time 900,000 - 1,200,000 per year

Job Purpose:

  • Manage a set of existing NEOBiz relationships acquired digitally.
  • To achieve assigned financial and non-financial objectives by meeting all non-borrowing needs of customers with target segments (Viz. borrowers, transactors, depositors).
  • Actively manage all NEOBiz customers focusing on relationship Management & up-selling/ deep-selling/ cross selling other bank products. Seamlessly takeover new relationships acquired digitally identified as potential for Liability balances as well as for FX & Trade products & relationships upgraded by Campaign Callers & Digital activation initiatives using defined customer on-boarding procedure.
  • Constantly identify opportunities by identifying customer's needs & profiling.
  • Responsible for quality & soundness of assigned NEOBiz portfolio (KYC reviews, monitoring for due diligence, anti-money laundering procedures etc).

Key Result Areas:

  • Improve share of wallet & target to be primary bank for each of the relationships in the assigned portfolio. Enhance relationship revenue from existing portfolio of non-borrowing accounts by cross-selling complete range of banking products.
  • Assume complete ownership of customer relationship management for the assigned portfolio of accounts. Provide superior customer service.
  • Conduct annual/periodic reviews in the existing portfolio in a timely manner and recommend customers for downgrades/ upgrades.
  • Follow-up and monitor assigned relationships to ensure satisfactory account conduct and early rectification of various compliance related issues.
  • Implement and maintain complete control aspects i.e. documentation, periodical client visits / call reports, informal market feedback to monitor the assigned portfolio effectively.
  • Maintain acceptable portfolio quality.
  • Identify group relationships from the existing portfolio not holding Mashreq account & provide referral to the digital onboarding team.
  • Liaise between internal and external advisors to ensure precision of agreements.
  • Develop on the job learning curve of SSO to enable them to grow professionally and prepare them for higher levels of responsibility.
  • Liaise with superiors and direct reports within the business units, Risk Management and related enabler units within the bank to achieve business objectives.
  • Achieve assigned financial and non financial targets.
  • Adhere to all the compliance & regulatory policies with regards to KYC/ AML etc as set out by the bank from time to time.
  • Update Team manager and Area Manager Platform on regular / weekly basis for better controls on sales and relationship management.
  • Regularly upgrade/downgrade existing customers from Campaign Calling team as well as Digital activation initiatives by offering need based solution as per client's profile & requirements.

Knowledge, Skills, and Experience

  • University Graduate (preferably with some finance/banking or maths component).
  • Excellent knowledge of business banking products – FX, Trade, Insurance & investments
  • Minimum 4-5 years of experience in business banking as RM/VRM in Pakistan.
  • Excellent communication skills ( Oral and written)
  • Very customer focused
  • Computer literate
  • As per the organization competency framework

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