Quality Assurance

5 days ago

Lahore, Punjab, Pakistan DYNAMIC SOLUTIONS Full time 26,400 - 264,000 per year

Hiring: Call Quality Assurance Agent – Lahore

Company: Dynamic Solutions

Location: On-site, Lahore

Job Type: Full-time

About Us:

Dynamic Solutions is a leading BPO and software solutions provider expanding into eCommerce and customer experience. We're hiring QA Agents to monitor and improve call center performance.

Responsibilities:

  • Evaluate call quality and agent performance.
  • Prepare QA and KPI reports.
  • Identify performance trends and ensure standards are met.
  • Conduct feedback and calibration sessions.
  • Maintain accuracy and fairness in call scoring.

Requirements:

  • Minimum Intermediate (12th Grade).
  • 1+ year QA or call center experience.
  • Good English listening & communication skills.
  • Proficient in Excel/Google Sheets.

Why Join Us:

  • Growth-focused BPO environment.
  • Opportunity to shape service quality standards.

Apply:

WhatsApp:

Job Type: Full-time

Pay: Rs Rs22.00 per month

Work Location: In person

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