Telesales Agent

Job Description:

We are seeking a highly motivated and results-driven Telesales Agent to join our growing Business Process Outsourcing (BPO) team. The primary focus of this role is to conduct multi-channel outbound outreach (cold calls, email, and LinkedIn) to US medical clinics, physician practices, and diagnostic centres to introduce and sell our Revenue Cycle Management (RCM) and Ancillary Test Services. The ideal candidate is a skilled closer with exceptional communication and persuasion abilities, capable of building a strong sales pipeline from scratch.

Key Responsibilities:

• Cold Calling & Lead Generation: Conduct a high volume of daily outbound calls to US clinics and healthcare decision-makers (Practice Managers, Physicians, etc.) to generate new business leads.
• Email Marketing & Sequences: Execute personalized and segmented email campaigns (sequences) to nurture prospects and drive engagement alongside calling efforts.
• LinkedIn Outreach: Leverage LinkedIn Sales Navigator and other tools to identify key decision-makers, send personalized connection requests, and initiate professional conversations to convert prospects.
• Pipeline Management: Proactively manage and maintain a structured sales pipeline, tracking all lead interactions, progress, and next steps in the CRM system.
• Lead Qualification & Discovery: Apply strategic questioning and active listening to qualify leads, understand their current RCM challenges, and articulate how our services provide a tailored solution.
• Appointment Setting: Arrange and confirm introductory meetings, demonstrations, and follow-up calls between qualified prospects and the Business Development Manager/CEO.
• Product Expertise: Maintain an in-depth understanding of RCM processes (e.g., billing, coding, denial management) and our specific ancillary test services to confidently address prospect questions and objections.
• Sales Performance: Consistently meet or exceed monthly KPIs and sales targets, including call volume, email response rates, lead-to-meeting conversion rates, and pipeline value.
• CRM & Reporting: Accurately log all sales activities and customer information in the Customer Relationship Management (CRM) system for engagement tracking and reporting.

Required Skills & Qualifications:

• Experience: Proven success in a telesales, cold calling, or Sales Development Representative (SDR) role, preferably within a B2B or SaaS/Service environment.
• Communication: Exceptional verbal English communication skills with a clear, professional, and persuasive phone demeanor suitable for a US audience.
• Multi-Channel Sales: Demonstrated experience with cold calling, crafting effective email sequences, and executing professional LinkedIn outreach.
• Persistence & Resilience: Ability to handle frequent rejection, maintain a positive attitude, and stay motivated in a high-volume sales environment.
• Technical Proficiency: Working knowledge of CRM software (e.g., HubSpot, Zoho, Salesforce) and dialer/outreach tools (e.g., Aircall, , Sales Navigator, Instantly).
• Soft Skills: Strong problem-solving, active listening, and time management skills.