ERP Implementation Support Specialist

2 days ago


Karachi ShahraEFaisal, Pakistan Sowaan ERP Full time 500,000 - 1,500,000 per year

Company Description:

Sowaan Private Limited is a global technology company operating across multiple businesses and countries. Our entities include Sowaan ERP, a comprehensive ERP solution for SMBs, Sowaan Business, IT services, Sowaan Workspaces, and HatifOne, a call center software solution.

Role Description:

We are looking for an ERP Implementation Support Specialist to provide hands-on support during ERP deployment and adoption. The ideal candidate will assist clients in resolving technical issues, provide training, and ensure smooth ERP system operations.

Key Responsibilities:

  • Provide technical support to clients during ERP implementation and post-go-live.
  • Troubleshoot and resolve ERP-related issues reported by clients.
  • Assist in ERP configuration, setup, and data migration.
  • Document system issues, resolutions, and user guides.
  • Conduct user training sessions and provide guidance on ERP best practices.
  • Collaborate with the implementation and development teams to escalate complex issues.
  • Ensure timely resolution of client requests to maintain high customer satisfaction.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 1–3 years in ERP support, IT support, or related field.
  • Strong problem-solving and analytical skills.
  • Knowledge of ERP systems is required.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and in a team environment.
  • Experience in technical support or ERP implementation is preferred.

Location: Remote / On-site (as applicable)

Job Type: Full-time

Work Location: On the road


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