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Auditor - QA

2 weeks ago

Lahore, Punjab, Pakistan Hurak Education Services Full time 540,000 per year

Company:

We are an EdTech company that provides online and classroom-based compliance training in the UK. We have been in the industry for more than 12 years, and we are expanding our business to become a global brand. For that, we are currently looking for an Auditor (Quality Assurer).

Position Title: Quality Assurer

Timing: 12:00 PM to 9:00 PM

Location: DHA Phase 6 Lahore (On site job)

Responsibilities:

Ticket Management & Review (Zoho Desk):

  • Monitor and audit closed tickets to ensure accurate resolution and documentation.
  • Verify if customer contact information is correctly logged and updated.
  • Identify and report any improperly closed or mishandled tickets.
  • Review detached calls, ensuring appropriate follow-ups were made.
  • Track and manage open calls and unresolved issues to ensure timely closure.

Task & Process Quality Assurance:

  • Review open tasks for accuracy, priority, and timely execution.
  • Provide feedback to relevant teams on quality gaps and improvement opportunities.
  • Collaborate with team leads to implement corrective actions where needed.

Reporting & Continuous Improvement:

  • Generate and maintain regular quality reports
  • Highlight recurring issues
  • Contribute to the development of quality assurance processes.

Cross-functional Support:

  • Assist other departments in ensuring quality standards across workflows.
  • Support in training or onboarding initiatives related to customer service quality.

Requirements:

  • Bachelor's degree
  • 0-1 years relevant work experience (Freshers are encouraged to apply)
  • Proficiency in English language, both verbal and written

Job Type: Full-time

Pay: From Rs45,000.00 per month

Application Question(s):

  • What is your current salary ?
  • Can you commute to DHA Phase 6 ?
  • What is your proficiency in English language ?

Work Location: In person