Implementation Consultant-1 New

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

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Who We Are:

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

About the Role:

An Implementation Consultant at Motive is responsible for leading the onboarding and implementation process for some of the organization's most strategic, high-value enterprise customers. This role ensures that clients successfully transition to new hardware and software solutions, realize initial goals, and are prepared for long-term success and platform adoption.

What You'll Do:

• Project Leadership & Customer Onboarding
  
  Take ownership of the end-to-end implementation process for assigned clients, including initial platform setup, orientation, training, and general readiness.
• Client Success & Relationship Management
  
  Partner closely with customers and internal stakeholders. Build long-term client relationships by understanding unique customer needs and providing tailored solutions.
• Hardware and Software Configuration
  
  Support enterprise customers with installation and configuration of Motive solutions, bridging the gap between complex hardware and software environments.
• Training & Enablement
  
  Train customers and empower them to become self-sufficient administrators, ensuring they are ready for post-implementation ownership of the Motive platform.
• Cross-functional Collaboration
  
  Work with sales, account management, and product teams to ensure a unified customer experience. Guide the transition from pre-sale discovery to implementation, and then to long-term support.
• Problem Solving & Issue Resolution
  
  Anticipate and resolve client challenges proactively. Adapt your approach as needed to address changing requirements and unexpected obstacles.
• Process Optimization
  
  Identify opportunities to streamline onboarding and implementation processes and contribute to ongoing improvement efforts.

What We're Looking For:

• 2+ years in implementation, client management, or a related field managing technology deployments at scale.
• Demonstrable success in project management and cross-functional collaboration.
• Strong familiarity with CRM and project management tools.
• Experience configuring, deploying, and supporting both hardware and SaaS solutions preferred.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.