Support System and Chat Bot Platform Developer

1 week ago

Karachi, Sindh, Pakistan wjl Full time
1. **Site Configuration & User Roles Management**

  • **Super Admin:**

  • Configure site-wide settings such as language, themes, roles, and permissions.

  • Connect and manage mail server settings and database connections.

  • Define and assign roles with specific read/write access across different modules.

  • **Admin:**

  • Access limited sections based on assigned roles.

  • Manage support sessions within their permitted modules.

2. **Licensing & Package Management**

  • Ability to choose predefined packages or create custom plans.

  • Set package duration, number of agents, chat sessions, backlog size, and additional features.

  • Send automated notifications before license expiration.

  • Limit agent numbers, chat sessions, and backlog size based on license tier.

  • Separate licensing management system to prevent system lockout upon expiration.

3. **Question & Answer (Q&A) Management**

  • **Super Admin:**

  • Add, update, and categorize questions and automated responses.

  • Manage prompts with shortcut keys to facilitate quick replies.

  • **Admin:**

  • Populate categories with questions and answers if permitted.

  • Suggest new questions; approval workflow with Super Admin.

  • Ensure shortcut keys are unique and non-repetitive.

4. **Email Board & Communication**

  • Manage incoming and outgoing emails.

  • Add email addresses linked to system notifications.

  • Display new, replied, and archived emails.

  • Enable email notifications for support requests.

5. **Chat Theme & UI Customization**

  • Fluid, responsive design layout.

  • Customizable color palettes—main and secondary colors, button colors.

  • Branding options: include/exclude logos and branding text.

  • Easy theme integration for enhanced branding.

6. **Statements & Reports**

  • Visual dashboards presenting:

  • Active users and available admins.

  • Live chats, resolved chats, and pending requests.

  • Graphical analysis by day/week/month.

  • User activity logs and chat duration metrics.

7. **Announcement & Notification Board**

  • Ability for Super Admin to add organizational notices.

  • Commenting and reply system for ongoing discussions.

  • Role-based access control to manage notice creation and editing.

8. **Chat System & Support Workflow**

  • Support agents login to receive and respond to chat requests.

  • Support requests:

  • Listed publicly to all admins.

  • Change status: Waiting → Active → Closed.

  • Transfer chats between agents seamlessly.

  • Block clients/users for predefined periods (configurable).

  • Chat history and logs for future reference.

  • Ended chats archived automatically.

  • Real-time notifications (sound alerts, UI updates) for new chats or emails.

9. **Dashboard & Agent Monitoring**

  • Super Admin views:

  • Real-time active sessions.

  • Online admins.

  • System health and user activity.

  • Admin views:

  • Assigned chats based on categories.

  • Notification alerts for new requests.

10. **Multilingual Support**

  • Platform supports Arabic and English.

  • Users can switch languages dynamically.

  • Localization for UI and chat content.

11. **File Transfer & Security**

  • Support for secure file uploads.

  • Drag & drop file sharing.

  • Restrict file types to secure, approved formats for both agents and users.


Installation & Deployment:

  • Web-based setup with configuration interface.

  • Upload files to server, input database and SMTP details.

  • License key validation during installation.

  • Fully automated setup process.

  • Background processes handle overall system setup and maintenance.

Licensing & Security:

  • Implement a license validation system that locks the system if the license expires.

  • Separate licensing management module.

  • Admin dashboard accessible via secure login.


Additional Requirements:
  • **User Geolocation & Origin Tracking:**

Track active users, including origin IP, geolocation info. Display the most active countries.

  • **Real-time Analytics and Usage Monitoring:**

Keep track of active sessions, chat durations, and user engagement metrics.


Skill need :

  • PHP Laravel

  • Bootstrap

  • React Native

  • Chatbot development

  • CSS3/CSS5

  • GitHub

  • HTML5

  • JavaScript

  • jQuery

  • MongoDB

  • MySQL

  • PostgreSQL

  • ReactJS

  • Tailwind CSS (if applicable, please confirm)

  • Themes and Templates

Job Type: Contract

Contract length: 2 months

Pay: From Rs85,000.00 per month

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