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Fresh & Experienced CSR - Evening Shift

2 weeks ago

Lahore, Punjab, Pakistan Virikson Travel Full time 540,000 - 660,000 per year

Job description:

We are looking for a Customer Service Representative (CSR) to join our team.

Key Responsibilities:

  • Respond promptly and professionally to customer queries via phone, email, or live chat.
  • Provide accurate, valid, and complete information to customers.
  • Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Maintain detailed records of customer interactions in the system.
  • Follow communication procedures, guidelines, and policies.
  • Meet personal/customer service team targets and call handling quotas.
  • Escalate unresolved issues to the appropriate department or supervisor.

Requirements:

  • Minimum High School Diploma or equivalent (Bachelor's preferred).
  • 1-2 years of experience in customer service (Freshers may also apply).
  • Strong communication and problem-solving skills.
  • Ability to multitask, prioritize, and manage time effectively.

Drop your resume on this WhatsApp:

Job Type: Full-time

Pay: Rs45, Rs55,000.00 per month

Work Location: In person