ORM (Online Reputation Management) Specialist
2 weeks ago
We are seeking an Online Reputation Management (ORM) Specialist to safeguard and enhance our brand's reputation across digital platforms.
Key Responsibilities:
- Monitor brand mentions across social media, review sites, forums, blogs, and news platforms.
- Track and analyze sentiment trends using ORM tools.
- Respond promptly and professionally to customer reviews, complaints, and queries.
- Coordinate with internal teams (customer service, PR, marketing) to resolve issues.
- Develop strategies to improve brand visibility and credibility online.
- Publish positive content to counter negative publicity.
Requirements:
- Bachelor's degree in Marketing, Communications, or related field.
- Proven experience in ORM, digital marketing, or social media management.
- Strong communication and writing skills.
- Familiarity with ORM tools (e.g., Brand24, Mention, Hootsuite, Google Alerts).
Shift: Evening & Night
Job Type: Full-time
Pay: Rs60, Rs80,000.00 per month
Work Location: In person
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