ORM (Online Reputation Management) Specialist

2 weeks ago

Karachi ShahraEFaisal, Pakistan Staff Shaw Pvt Ltd. Full time 960,000 per year

We are seeking an Online Reputation Management (ORM) Specialist to safeguard and enhance our brand's reputation across digital platforms.

Key Responsibilities:

  • Monitor brand mentions across social media, review sites, forums, blogs, and news platforms.
  • Track and analyze sentiment trends using ORM tools.
  • Respond promptly and professionally to customer reviews, complaints, and queries.
  • Coordinate with internal teams (customer service, PR, marketing) to resolve issues.
  • Develop strategies to improve brand visibility and credibility online.
  • Publish positive content to counter negative publicity.

Requirements:

  • Bachelor's degree in Marketing, Communications, or related field.
  • Proven experience in ORM, digital marketing, or social media management.
  • Strong communication and writing skills.
  • Familiarity with ORM tools (e.g., Brand24, Mention, Hootsuite, Google Alerts).

Shift: Evening & Night

Job Type: Full-time

Pay: Rs60, Rs80,000.00 per month

Work Location: In person

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