IT Support Engineer

5 days ago

Rawalpindi, Punjab, Pakistan Smart Brains Technologies (Pvt) Ltd. Full time 450,000 - 750,000 per year

Smart Brains BPO is looking for a skilled and responsible IT Support Engineer to manage and support our internal IT operations. The ideal candidate will have strong troubleshooting abilities, a service-oriented mindset, and experience managing systems in a fast-paced office environment.

Key Responsibilities:

  • Provide technical support for desktops, laptops, networks, and internal applications.
  • Diagnose and resolve hardware, software, and connectivity issues.
  • Monitor and maintain system performance, security, and reliability.
  • Install, configure, and update operating systems and business applications.
  • Manage user accounts, access control, and basic server functions.
  • Coordinate with external vendors for repairs, procurement, and escalations.
  • Ensure timely backup management and data security protocols.
  • Maintain IT inventory and documentation for all equipment and systems.
  • Support office devices including printers, IP phones, routers, and CCTV (if required).

Candidate Requirements:

  • Bachelor's degree in IT, Computer Science, or related field.
  • 1–2 years of experience in IT support or helpdesk role (BPO experience is a plus).
  • Strong knowledge of Windows OS, networking, troubleshooting, and system configuration.
  • Familiarity with basic server management, LAN/WAN, and cloud tools.
  • Good communication skills and ability to handle technical issues calmly and professionally.
  • Ability to work independently and manage multiple support requests efficiently.
  • Willingness to work in the evening shift (5:00 PM – 12:00 AM).

What We Offer:

  • Competitive salary with growth opportunities.
  • Free in-house meals provided daily.
  • Transport facility for female employees or transportation allowance.
  • Professional development and learning opportunities.
  • Supportive and stable workplace environment.

Location: Shamsabad, Rawalpindi

Shift Timings: 7:00 PM – 04:00 AM (Night Shift)

Equal Opportunity Statement:

Smart Brains BPO is an equal opportunity employer committed to creating an inclusive and respectful workplace for all employees.

Job Types: Full-time, Fresher

Pay: Up to Rs50,000.00 per month

Work Location: In person

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