Customer Support Advisor

2 weeks ago

Islamabad, Islamabad, Pakistan MountainTech Full time 300,000 - 600,000 per year

Join our dynamic team in Islamabad as a Customer Support Advisor for a UK company and play a crucial role in ensuring our customers' satisfaction and success


Key Responsibilities:

  • Deliver exceptional customer service across emails, calls, and chats.
  • Quickly address and resolve customer queries with strong problem-solving skills.
  • Troubleshoot issues and provide clear, effective solutions.
  • Communicate fluently in English with professionalism and empathy.
  • Multi-task efficiently while managing multiple tickets and priorities.
  • Collaborate with team members to ensure a seamless customer experience.
  • Uphold high standards of customer satisfaction at all times.

Qualifications:

  • Excellent problem-solving skills with the ability to think on your feet.
  • Fluent in English.
  • Strong time management and organisational skills.
  • Able to multi-task and handle different communication channels (emails, calls, chats).
  • Customer-focused with attention to detail.
  • Previous experience in customer support is a plus.
  • Willing and able to start immediately.

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