Customer Service Manager

3 days ago

Karachi, Sindh, Pakistan Creative Rhythms Full time 900,000 - 1,200,000 per year

Company Description

Creative Rhythms is a strategy and design house delivering creative solutions across Pakistan, the Middle East, and Europe. What began as a freelancer's journey has evolved into a partnership with clients to tell unique brand stories. We specialize in offering creative and strategic solutions to medium-sized businesses and large multinational corporations. To date, we have designed for more than 50 brands and services and continue to grow.

Role Description

This is a full-time, on-site role for a Customer Service Manager based in Karachi. The Customer Service Manager will oversee day-to-day customer service operations, ensuring customer satisfaction and managing the customer support team. They will also analyze customer feedback and implement strategic initiatives to improve service quality. Effective communication with clients and team members is essential.

Qualifications

  • Customer Satisfaction, Customer Service Management, and Customer Support skills
  • Analytical Skills for interpreting data and feedback
  • Strong Communication skills, both verbal and written
  • Experience in managing a team and leading customer service initiatives
  • Bachelor's degree in Business Management, Communications, or a related field
  • Ability to work efficiently in a fast-paced environment
  • Experience in the design or advertising industry is a plus

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