Senior Service Engineer

2 weeks ago

Hyderābād, Sindh, Pakistan Lloyds Technology Centre Full time 1,500,000 - 2,500,000 per year

End Date

Sunday 14 September 2025

We Support Flexible Working – Click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

Builds, develops and supports LBGs systems and services whilst continually challenging, motivating, mentoring and supporting their team. Able to work within or lead cross-disciplinary teams, providing effective and efficient support for a comprehensive and complex, high customer focused function. Supports the group in the resolution of service related and management issues, ensuring appropriate technical prioritisation, whilst also providing contribution to strategic direction. Includes responsbility for supplier and risk portfolio management. This role accepts 24*7 responsibility for service availability, currency and performance. This is a leadership level role and will blend both technical expertise with great passion for developing people. Also team management tasks, including but not limited to, risk, supplier and resource management.

Job Description

Takes responsibility for delivering a prescribed budget for own area of the organisation and/or conducts complex analyses on budget progress in other areas while working within established systems.

Meets the needs of significant customers related to a range of products and services and/or manages a customer advisor team over a given area.

Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation.

Identifies shortcomings, then suggests and implements improvements to existing business practices, while developing and delivering projects or a workstream within the organisation's change management programme with guidance from senior colleagues.

Provides input into the development of IT Security policies, develops underlying procedures and monitors their implementation for area of responsibility within the organisation.

Manages the development and/or operation of knowledge management system with guidance from senior colleagues.

Delivers outcomes by managing others and working within established systems.

Sets short term objectives and helps manage the performance of direct reports by working within performance management systems.

Uncovers emerging issues and/or needs and identifies potential causes, related issues, key stakeholders and barriers.

Defines, delivers, and adapts specialized products/services to meet customer needs by selecting the best possible approaches available within established systems.

Develops and/or delivers a contingency plan for significant aspects of the risk management and/or control process.

Makes sure that a portfolio of suppliers are delivering required levels of service while reporting to senior colleagues.

Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs.

Develops product specifications while designing testing procedures and standards.

Develops and/or delivers elements of a strategic planning system with guidance from senior colleagues.

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