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Project Manager Technical Support
2 weeks ago
Company Description
92 Techno provides staffing expertise to a wide range of industries, specializing in Technology & IT, Health and Care, Finance & Accounting, Management Resources, Creative & Marketing, Legal, and Executive Search. We offer a dedicated team with an offshore office setup to minimize hiring risks and deliver excellent solutions for companies looking to expand or mature their technology implementations. Our mission is to provide experienced and smart IT resources to support companies facing challenges in setting up new growth plans.
Role Description
This is a full-time on-site role for a Project Manager Technical Support, located in Lahore. The Project Manager Technical Support will be responsible for managing technical support operations, analyzing project requirements, coordinating with development teams, overseeing project timelines, and ensuring successful project delivery.
Key Responsibilities:
Lead the planning, execution, and delivery of Managed IT Services projects including IT
infrastructure rollouts, cloud migrations, service desk transitions, and cybersecurity
implementations.
Collaborate with clients to define project scope, deliverables, timelines, and success
metrics.
Develop and maintain detailed project plans, budgets, schedules, and resource
allocations.
Manage internal technical teams, third-party vendors, and partners to ensure seamless
service delivery.
Identify project risks, issues, and dependencies, and proactively implement mitigation
plans.
Ensure projects adhere to IT governance, compliance, and security standards.
Conduct regular status meetings, providing progress reports to internal leadership and
client stakeholders.
Support change management, training, and adoption of new IT services and platforms.
Drive continuous improvement by applying best practices in project management
methodologies (Agile, Waterfall, Hybrid).
Foster strong client relationships to enhance satisfaction and support long-term
partnerships.
Required Qualification:
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related
field.
• 5+ years of experience managing IT projects, ideally within a Managed IT Services or IT
outsourcing environment.
• Strong understanding of:
o IT infrastructure (servers, networking, endpoints)
o Cloud platforms (Microsoft Azure, AWS, or hybrid)
o IT service management (ITSM frameworks such as ITIL)
o Cybersecurity practices and tools
• Proficiency with project management tools (MS Project, JIRA, ServiceNow PPM, or equivalent).
